Tag: Artificial Intelligence

This Week in CX: Are We Designing Experiences or Frustrations?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we highlighted how AI and digital trends are reshaping holiday shopping, customer experiences, dining habits, and health interactions. We are also discussing updates from the Wall Street...

Bots, Budgets, and the New Holiday Hustle

The holiday shopping season has always been a little chaotic. This year, it’s just gone more digital. Instead of wandering through malls or scrolling endlessly for deals, millions of shoppers are letting artificial intelligence do the legwork. The bots are...

“There’s an AI Assistant for That”

In 2009, Apple’s catchphrase “There’s an app for that” perfectly summed up the digital world. Whether you needed a map, a meal plan, or a meditation timer, there was a dedicated app waiting in the store. But that once-iconic promise...

97% of Consumers Say Fraud Protection Is Their Top Priority in Choosing a Bank

Americans are growing uneasy about how fast artificial intelligence is being used to deceive them. From fake voices to phony bank reps, scams powered by AI are becoming so convincing that even cautious consumers are falling for them. A new study...

Companies Are Pushing AI but Few Employees Know How to Use It

AI is showing up in offices faster than ever, but most people at work don’t feel ready to use it well. Even if they are, many of them admit they aren’t leveraging the tools to their full potential. A recent study...

When AI Starts Shopping for Us, Who Pays for the Mistakes?

At first, AI was just a helpful sidekick, suggesting gifts, comparing prices, maybe summarising a few reviews. Now that convenience is turning into something bigger: AI is starting to shop for us. A new study from Riskified, which surveyed more than...

Employers and Patients Want Transparency and Better Tech From Healthcare

Both employers and patients are running out of patience with healthcare. The latest study from Zelis shows they’re asking for the same things: clear prices, simpler tools, and technology that works the way it should. The report, The State of the...

This Week in CX: AI Risks, Workplace Safety, and Engagement Innovations

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we highlighted AI scams costing businesses millions, building psychological safety at work, and how voice-based AI could boost employee engagement. We are also discussing updates from the...

UK Consumers Resist AI Customer Support Unless It Comes with a Discount

Even though AI is popping up more in customer service, people in the UK still like talking to a real person—unless they can save money. A new study from 8×8 found that most people (83%) in the UK would rather...

Zoom and Oracle Link Up to Simplify Enterprise Customer Support

Zoom and Oracle are teaming up to help companies handle customer support with less friction and more intelligence. The deal lets Zoom’s customer platform work with Oracle Cloud, mixing communication tools and dependable tech in one place. This means Zoom can...