Tag: uk

HMRC adds voice recognition for faster customer service

Last year, we wrote how British tax payers spent around 800 years on hold in total to His Majesty’s Revenue and Customs (HMRC). With the new tax year kicking off soon, the organisation plans to deliver a better service. ...

Poor UK jobs outlook as Employment Rights Bill hits

The employment situation in the UK continues to take a depressing turn, with hiring delayed as tax rises and other pressures loom.ManpowerGroup’s latest quarterly Employment Outlook Survey (MEOS), a key economic indicator for the Bank of England and UK government,...

Tesco’s trolley scales, hiring bias, and restroom cleanliness: how everyday experiences shape trust

Tesco’s trolley scales spark debate among shoppersTesco is trialling giant trolley scales at a Gateshead store to catch discrepancies in “Scan as you Shop” purchases. While some shoppers find the scales convenient, others liken the experience to airport security, feeling...

It’s time to reconsider common beliefs about imposter syndrome

Imposter syndrome has long been portrayed as a phenomenon predominantly affecting women, but new insights are challenging that narrative. A recent survey from Right Management reveals that 55% of Gen-Z employees are wrestling with the feeling that they don’t deserve...

Businesses struggle to find their way in the AI buzz, reveals Sabio

As the excitement surrounding artificial intelligence in customer experience shows no signs of slowing down, many businesses are still grappling with the practicalities of implementing these technologies. This reality was revealed during Sabio Group’s AI Community Day, held on March...

This week in CX: is Gen Z’s phonophobia a myth?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’re exploring topics such as BambooHR’s training program addressing Gen Z’s phonophobia, their surprising preference for phone calls in customer service, and the future of leadership.We’re...

£41k settlement, low-paid jobs, and bank IT failures:  the struggles of UK workers

Nurse wins £41,000 after being excluded and ignored at work A nurse deliberately excluded from tea rounds and ignored by a colleague has won £41,000 for constructive dismissal. Mrs Hamilton, a diabetes specialist at Epsom and St Helier NHS Trust, resigned...

Is the 9-to-5 model dead? UK workers are fighting for flexibility

A growing number of UK employees struggle with burnout, and a lack of workplace flexibility is a key factor. A recent study by CV Genius, which surveyed 1,000 full-time workers, revealed that three in ten employees blame rigid work arrangements...

This week in CX: why are Americans delaying life goals?

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we are exploring the future of feel-good marketing, the impact of inflation on Americans delaying life goals, and why younger employees are experiencing heightened workplace stress.We’re...

One-third of UK employers to cut pay rises in 2025 amid rising employment costs

A recent survey by Towers Watson reveals that a third of UK employers plan to scale back pay rises in 2025, citing rising employment costs following last year’s budget changes. The National Insurance Pulse Survey showed that salary budgets fell...