February 18, 2026
Verint Confirms Single Brand Identity Following Calabrio Merger
Verint has announced that the combined organisation created through its merger with Calabrio will operate under the Verint name going forward, ending any uncertainty about brand direction following the deal’s completion late last year.
The decision comes after teams from both companies spent time aligning product strategies and brand identity. The company said the move is intended to give customers a clear, consistent experience as the business pushes ahead with its CX Automation platform.
“Bringing things together under one brand underscores what we are building — one business, one platform and one unified vision for transforming customer experience,” said Anna Convery, chief marketing officer at Verint.
A Powerful Combo
Crucially, the Calabrio product line is not disappearing. Despite the corporate name change, Calabrio’s workforce engagement solutions will continue under the Calabrio name and will be developed as part of the broader Verint CX Automation Platform. Customers using Calabrio tools can expect ongoing support and product development, with access to expanded capabilities drawn from both organisations.
The combined platform brings together Verint’s enterprise automation capabilities, AI-powered bots, workflow tools and a global partner ecosystem with Calabrio’s workforce engagement management solutions, used by thousands of organisations worldwide. Verint also says the merged entity now holds one of the largest customer experience data sets in the world, a resource it intends to use to advance AI development across its platform.
Verint’s Chief Product Officer, Jaime Meritt, said the merger has accelerated the product roadmap: “By leveraging the innovation engines of both organisations, we are accelerating our roadmap and delivering a platform that empowers our customers to achieve better outcomes with greater automation and intelligence.”
Meeting Growing Demand
The announcement follows Thoma Bravo’s completion of its Verint acquisition in November 2025, which brought together two of its portfolio companies. Thoma Bravo had owned Calabrio since 2021. At the time, the deal was a response to growing enterprise demand for end-to-end CX platforms that consolidate workforce management, analytics and automation under one roof.
With 30 years of history behind the Verint name, the company is betting that brand recognition combined with Calabrio’s strong customer base and workforce engagement tools gives it a competitive edge in a market that is consolidating quickly.
M&A activity in the CX space showed no signs of slowing in 2025, with major deals influencing the competitive landscape across the sector. No timeline has been given for deeper product integration milestones, though the company confirmed that roadmap development is already underway across both former organisations.
