Author: Sandra Radlovacki

Trust Decides Where Patients Go

Patients have changed from passive recipients of care to informed consumers making deliberate choices. According to Healthcare Consumer Experience 2025, Press Ganey’s latest report, the healthcare consumer experience has become a strategic discipline built on trust. People want safety, simplicity...

Medallia Helps Northumbrian Water Elevate Customer Experience for 4 Million Users

Northumbrian Water Group has partnered with Medallia on a project aiming to modernise how the utility company listens to, understands and serves its 4 million customers. Northumbrian Water provides supply and sewerage services to 2.7 million households in the North East...

New Report Reveals Why AI Isn’t Solving Retail Marketing Bottlenecks

Despite widespread adoption, marketers report that growing content demands are outpacing their ability to produce and distribute campaigns through AI. Does the issue lie in how companies are using AI or the technology itself? Typeface’s new Signal Report: Retail Edition finds...

Is Overcommunication the New CX Crisis?

The constant ping of offers, updates, and “urgent” alerts may be doing brands more harm than good. Every brand wants a piece of your attention, but most people have already tuned out. According to CSG’s 2026 State of the Customer Experience...

AWS and OpenAI Sign Record $38B Cloud Deal, the Largest in AI History

OpenAI is moving a major chunk of its computing muscle to Amazon Web Services, marking one of the largest cloud deals ever signed in artificial intelligence. The $38 billion, multi-year partnership gives OpenAI access to AWS’s newest supercomputing infrastructure and...

Zoom Leverages NVIDIA to Put Enterprise AI on the Fast Track

Zoom is stepping up its AI game by teaming up with NVIDIA to make enterprise AI faster, smarter and more adaptable to the way teams actually work. The latest iteration of Zoom AI Companion introduces a hybrid language model framework...

Your Christmas Deals Are Brought to You by AI

This Christmas, AI might just be the busiest elf of all. From scanning for discounts to picking out gifts, it’s fast becoming an essential part of the shopping ritual, though many people don’t even know when it’s working behind the...

HR Leaders Plan a Tech Overhaul as Automation Becomes a 2026 Priority

By the end of next year, a lot of HR departments will look very different — or at least that’s the plan. Paycom’s new research shows that 43% of HR professionals want to put technology upgrades at the top of their...

Over Half of Employees Download Apps Without IT Approval

Not long ago, security teams could see and control almost every tool used inside their company. Fast forward to today, and employees are their own tech departments, downloading apps, testing AI tools, and linking accounts in ways IT never signed...

U.S. Employees Say Workplace Changes Are Creating More Stress Than Progress

Change is meant to help companies evolve. However, when it’s constant, messy, and poorly managed, it starts to wear people down. According to Eagle Hill Consulting’s latest Change Management Survey, while 63% of U.S. employees faced some kind of workplace change...