Need for Customer Service Simplification Highlighted in Report

Simplifying the complex environment of customer service delivery is essential for businesses in the months ahead, a new report has warned. Recently published research from CCA, the professional body for customer service, in partnership with Twilio, surveyed over 70 senior customer service executives...

Countdown to 2019 CIPD Festival of Work

Driving meaningful working lives in a more automated workplace, motivating a multi-generational workforce and the future of skills and learning are just some of the topics being discussed at this month’s CIPD Festival of Work. The two-day conference at Olympia London,...

Renewable future in focus ahead of Abu Dhabi climate summit

Renewable power will be the engine of global energy transformation, according to a new report ahead of a climate summit taking place in Abu Dhabi this year. The latest report from the International Renewable Energy Agency (IRENA) shows that renewables are...

Another Huge Year for the Holly Private Hospital

The team behind the Holly Private Hospital has been praised for its success at the 2019 UK Employee Experience Awards. An incredible three Gold category awards were taken home by Holly staff at the ceremony in London’s Park Plaza Riverbank venue this...

Accelerated Learning Scheme for Medical Writers Earns Ashfield Gold at UKEXAs

The recent 2019 UK Employee Experience Awards in London saw one of the country’s most innovative training schemes for medical writers celebrated in a Gold category victory. Ashfield Healthcare Communications took home the top award in the Employee Engagement – Learning...

Octopus Energy Partners on EV Charging Network Project

The firm named Best Company to Work For at the 2019 UK Employee Experience Awards, Octopus Energy, has announced a new partnership to bring ultra-fast charging technology to British consumers. Octopus Energy is teaming up with EV charging firm IONITY to supply...

CXM Book Club: Customer Experience Innovation

For many businesses, successful Customer Experience strategies emerge as a result of looking at what does and doesn’t work for their peers. Call it copying; call it a tribute – whatever you call it we can agree that one thing this...

Margaret Joins Award-Winning Business Stream Dream Team

Multi-award-winning water supplier Business Stream has appointed a new Director of Business Transformation to help the company deliver its ambitious growth strategy. The Edinburgh-based firm has enjoyed recent awards success, including at the 2019 UK Complaint Handling Awards, where it won Gold...

Warning for Retailers who Neglect Social Media Channels

Retailers are neglecting social media when it comes to customer service, and are not listening to consumers to drive Customer Experience improvements, according to the 2019 Eptica Digital Trust Study. The study found that while retailers successfully answered 59 percent of routine...

VHR: 2019’s Best SME to Work For

The UK’s most desirable SME to work for in 2019 is international technical recruitment specialists VHR. The global firm, with a base in London, recently secured one of the most significant titles at the 2019 UK Employee Experience Awards, Best Company...

Shepherds Friendly Society’s Success at the 2019 UK Employee Experience Awards

The transformation into a truly employee-centric organisation has earned Shepherds Friendly Society two gongs at the 2019 UK Employee Experience Awards. Based in Cheadle and with a history dating back to 1826, the mutual society secured the wins at the awards...

Dubai’s Mövenpick Hotel Ibn Battuta Makes Middle East Top 50 Hotels List

Mövenpick Hotel Ibn Battuta has made it into the prestigious list of Top 50 Hotels in the Middle East, standing out as one of the finest properties across the Gulf region. The list, expertly curated by Hotelier Middle East, handpicked the...