Hoteliers Faced With Food Dillemma as Customers Demand Deliveries

The demand from hotel guests to be able to order in takeaway food from outside sources could eat into the profits of hotels who fail to listen to customers, it has been warned. Industry thought-leader, EP Business in Hospitality, along with...

Mövenpick Ibn Battuta Gate Appoints new General Manager

Mövenpick’s Ibn Battuta Gate Dubai has appointed a new General Manager to oversee the five-star hotel. Ian Rydin, originally from Sweden, has three decades of expertise in the hospitality industry where he recently served as the General Manager and District Director...

Winners Announced: UK Employee Experience Awards 2019

Wednesday 15th May was the biggest and most successful UK Employee Experience Awards in Awards International history! More than 300 finalists gathered at the Park Plaza Riverbank in London to compete for a series of coveted prizes and share best practice...

Doubts Among Mid-Size Call Centres on Meeting Customer Needs

A majority of European mid-sized call centres understand the advantage in a connected customer journey, but only 14 percent are confident in meeting current and future needs. That is one of the findings published in a new independent research study conducted...

Warning for Brands as Customers Ready to Walk After Bad Experience

Brands in the UK and the rest of Europe are failing to meet expectations in Customer Experience, and it’s having an impact on customer retention, a new study has warned. The findings are contained in the Experience Index Report from Adobe, which surveyed over...

2019 International Customer Experience Awards: Take Advantage of Entry Discount Deal

The deadline to take advantage of the special Early Bird discount offer to enter the 2019 International Customer Experience Awards is approaching. Potential entrants have until June 12 to save €80 off the standard entry price, ahead of the second Awards finals,...

Impersonal Emails are Damaging Customer Loyalty

Bombarding customers with irrelevant marketing messages is costing retailers conversions and customer loyalty, new research warns.  A study of 1,000 UK shoppers by marketing tech firm BounceX found that customers want relevant, timely email communications from retailers. Almost two fifths (37 percent)...

eBay ‘Retail Revival’ Experiment Underway in Wolverhampton

Wolverhampton is the seemingly unlikely “testbed” for a new physical store from eBay, which aims to reinvent the high street. The new concept store recently opened its doors to customers as part of a scheme that seeks to merge online and...

2019 UK Business Awards: Early Bird Entry Offer Ends Soon

The deadline to take advantage of the special Early Bird discount offer to enter the 2019 UK Business Awards is fast approaching. Potential entrants in this year’s event have until May 17 to save £100 off the standard entry price, ahead...

Sun Shines on CX in Travel Industry, Feefo Reveals

UK Customer Experience Awards winner Feefo is revealing good news for the travel industry, with a new study showing 70 percent of UK holidaymakers believe a good experience is provided by companies. The reviews ands customer insights firm, which won Silver in...

Firms Failing to Turn Customer Centricity Talk Into Action

New research reveals that over 80 percent of businesses are talking about the benefits of a customer-first approach, but few of these are turning talk into action. A global research report from Optimizely that surveyed over 800 purchasing decision-makers from marketing, product...

Dubai to Host Forum on CX in Cinema

The next generation of Customer Experience on offer in the cinema industry will be the focus of a conference in Dubai this autumn. The second MENA Cinema Forum will bring key industry players together in Dubai on October 22nd – 24th,...