Team Players: Employees Seek Sports Perks

The UK workforce is increasingly keen for companies to offer them more team-based perks such as company sports teams, according to new research. A study of 2,315 UK workers published in the 2018 Great Perk Search Report by UK Customer Experience Awards winners Perkbox shows...

Mike Wittenstein: No Size Barrier to CX Success in 2019

Mike Wittenstein is Customer Experience Designer and Strategy Consultant at StoryMiners, one of the world’s first CX Design firms.  A true CX pioneer and one of the USA’s most dynamic innovators in the field, Mike recently lent his considerable talents to the judging panel at the International Customer Experience Awards in Amsterdam.  CXM World caught up with Mike to discuss a range of topics, including how CX staff can reap success...

Get Ready for the Gulf Customer Experience Awards

A new year has dawned and with January comes the countdown to the finals of the Gulf Customer Experience Awards. The annual event is celebrating its fourth year in 2019, and continues to be the Middle East’s premier platform for honouring...

EE Takes Top Spot in UK Mobile Ranking

EE, which won Gold at the 2018 UK Customer Experience Awards, has been ranked as the number one major mobile network in the UK. In the latest mobile benchmarks report from P3, EE earned a grade of ‘very good’ and a score...

Mears Group Appoints New Chairman

UK Customer Experience Awards finalists Mears Group has appointed a new Chairman following the retirement of Bob Holt. The Gloucester firm, which employs over 10,000 people provides support services to the UK’s social housing and care sectors, has named Kieran Murphy as...

Confirmit Joins Rutgers CX Certificate Programme

Confirmit, one of the world’s premier names in VoC research, is lending its considerable influence to a new course educating the Customer Experience leaders of the future. The company – which was a finalist at the 2018 UK Customer Experience Awards...

Present Politics: Most Employees Neglect Gifts for Bosses

Employees could be missing out on opportunities to strengthen office relationships, as new research has revealed how most workers don’t present their boss with a token gift at the end of the year. A study of 1,000 UK workers published in...

SearchFlow: Transforming Challenges Into Exceptional Customer Experience

With not one, but two UK Customer Experience Awards under their collective belts, conveyancing search solutions experts SearchFlow clearly know customer-centricity and how it positively impacts a business. The firm won Gold for Best Contact Centre – Small at the finals...

Entries Open for 2019 UK Digital Experience Awards

The 2019 UK Digital Experience Awards is now open for entries, as the countdown gets underway to the finals which will be held in London. Now in its fifth year, the awards celebrate the ways cutting edge digital tech is used to...

O2’s Pilot Will Boost London Network Ahead of 5G

UK Customer Experience Awards winner O2 is making progress on improving connectivity at two of London’s busiest transport stations. The communications giant is working with Nokia on two Massive MIMO trials at Kings Cross and Marble Arch stations, aimed at enhancing connectivity...

Cheerio to Poor Employee Experience for Cereal Staff

One of the world’s biggest breakfast cereal brands has undergone an Employee Experience transformation inspired by one of their most iconic products. General Mills, the 150-year-old US-based maker of Cheerios, has spent the last three years transforming their HR experience, focusing on...

Employees’ Most Desired Workplace Benefits Revealed

The quality of workplace benefits provided by an organisation can significantly contribute towards the happiness and retention of existing employees. Likewise, when recruiting, the generosity of a benefits package will have a bearing on the appeal of a business to...