Adobe Names new EMEA President

Adobe has announced a new President of the firm’s Europe, Middle East and Africa (EMEA) operations.  Paul Robson joins directly from his role as President for Adobe of Asia Pacific (APAC) and has a wealth of experience in leading business...

Backlash Against Chatbots Begins

One-in-five in UK consumers are desperate for brands to ditch chatbots and live online interactions with Customer Experience representatives, according to new research. In what should be a wake-up call for organisations, the research by Acquia, nearly half (45 percent) of...

Top Workplace Stress Causes in 2018

Recent figures from the Health and Safety Executive show that almost 600,000 workers are suffering from work-related stress, depression or anxiety in 2018, with 15.4 million working days lost due to work-related stress this year. With the year coming to an...

Brand Loyalty Index: M&S Voted Customers’ Favourite Supermarket

M&S Food has been voted the top supermarket in the 2018 Brand Loyalty Index, released by Sodexo Engage, which looks at how loyal customers are to brands. This year, 57 percent of 5,000 polled consumers stated they have always had a positive...

Cranfield School of Management Among World’s Best in Wall Street Journal Rankings

Cranfield School of Management, which partners the UK Customer Experience and Employee Experience Awards among others, is celebrating after its MBA and its Finance and Management MSc were named as two of the world’s very best programmes in the new...

Cyber Sceptics: UK Customers Prefer People Power

UK shoppers would rather deal with real people, not robots or Artificial Intelligence when it comes to shopping. That is the findings of a new study by marketing agency Gekko, titled Service not Sci-fi. It found that 81 percent of UK shoppers claim...

Fears for Employee Protection as ‘Shambolic’ Brexit Wrangling Continues

With the UK’s withdrawal from the EU mired in uncertainty thanks to Theresa May delaying Parliament’s vote on her Brexit deal, the British Safety Council has reiterated its demand that progress made over the last four decades on workplace health, safety,...

Festive Bonuses Prevent New Year Resignations

December bonuses are the key to preventing New Year resignations, a survey of 1,096 UK employees has found. The study was carried out by One4allRewards.co.uk, and found that almost one-in-two workers (46 percent) said having received a bonus or gift from their boss...

Tis’ the Season to be Cliquey: Employees Increasingly Averse to Office Party

The annual office Christmas party is falling out of favour with employees, with more than one-in-four admitting they don’t enjoy the festivities. According to a poll of 1,000 workers by employee benefits platform Perkbox, 29 percent of staff dislike the tradition....

Receipt Regret: Most Brits Unable to Return Xmas Gifts

Nearly all of customers’ paper receipts (90 percent) end up lost, in the bin, or too faded to use, causing a significant problem during Christmas, the biggest retail event of the year. According to digital receipts platform Flux, whose survey asked...

Truth Hurts?: Customers Lying on Feedback, Study Shows

A majority of customers  have lied about their experiences for personal gain, according to new research. A total of 92 percent of customers admitted this in the study by BI Norwegian Business School. Dishonest customers aim to gain some reward, present themselves in...

Successful Cross-Selling in Telco is About Rethinking Personalisation, Study Shows

New research has revealed that 37 percent of consumers buying telco products are persuaded to opt for cross-sell opportunities such as TV and broadband packages after seeing deals online. However, the findings by retail & telco technology experts Conversity show this figure stands at...