Employee Experience

Building an Award-Winning Culture from Day One: Lessons From Jane Austin at Wave Utilities on EX Lore Podcast

For most HR and EX leaders, the question of what they’d do if given the chance to shape a culture from day one remains just that – a question. For Jane Austin at Wave Utilities, it was reality. When the UK...

Cisco’s AI Agent Rollout Lands the Same Month as Layoffs

Cisco is giving every one of its roughly 90,000 employees a personalised AI agent from the end of July 2026. In the same window, the company has said it will cut close to 4,000 jobs globally as part of an...

HR Thinks Employee Recognition Is Working. Employees Disagree by 22 Points  

Nearly four in five UK employees (78%) say they’re more motivated when recognition is combined with financial reward, according to new research from workplace platform Perkbox. The Science of Reward Report surveyed 4,000 UK employees and 1,000 UK HR leaders,...

What the Workday Ruling Means for AI Hiring Discrimination

A US court has refused to throw out landmark claims that Workday’s AI screening tools discriminate against job applicants. The questions it raises reach any organisation that lets software decide who gets seen in the hiring process. On 22 June, a...

Retail Retention Risk: Nearly Half of Frontline Employees Are Job Hunting While Planning to Stay

New research from employee experience platform Perceptyx points to a more complex retail employee retention risk than the familiar story of disengaged workers heading for the door. Drawing on a panel of 507 retail employees, most of them deskless, the data...

Your Employee Experience Roundup: Gen Z’s Pay Surge, Gallup’s AI Layoff Gap and the Entry-Level Squeeze

It has been a quieter week on the employee experience news front, which felt fitting for one spent largely trying to stay cool. What did surface kept returning to younger workers: their financial reality, their shrinking access to entry-level work,...

How HR Tech Improves CX: Fixing Workforce Instability at the Source

Most business leaders still have a narrow idea of what hurts customer experience. They tend to assume that if customers complain about a support interaction, the problem comes from something obvious, like a broken tool or an employee making a...

What the Gallup AI Layoff Gap Means for the Employees Who Stay

New research from Gallup cuts against the dominant narrative about AI and jobs. Among US technology workers, those who used AI less than monthly were three times as likely to have been laid off as colleagues who used it at least monthly. The...

Gen Z Are Out-Earning Millennials – But the Pay Rebound Won’t Last 

New Resolution Foundation analysis shows Gen Z workers out-earning their millennial predecessors. But a looming wage squeeze and a million young people out of work make this a precarious story, and a clear call to action for employers. Since the 2008...

Pegasystems CEO: Vendors Releasing Unpredictable AI Agents Shows a ‘Philosophy of Madness’

The CX and enterprise tech space more broadly is currently gripped by an obsession with scale. Major vendors are envisioning a future populated by tens of thousands of autonomous digital workers. Yet behind the promotional push for independent AI agents,...

Four Organisations That Prove You Can’t Fix Customer Experience Without Fixing Work Design 

Customer experience programmes obsess over what the customer sees, but the experience is shaped upstream by how work is designed. Perry Timms and Kirsten Buck of People and Transformational HR (PTHR) make the case for polymorphic work design, drawing on...

Digital Employee Experience: The Executive Guide to Productivity, Retention, and Growth

Most of us don’t think about the tech we use at work until it fails us. Usually, it’s the little things stacking up: a slow laptop, calls that keep dropping, or an HR system that makes it impossible to swap...