Employee Experience

How Visa Redesigned Its Employee Volunteering Programme and Nearly Tripled Participation in Two Weeks

When participation in Visa’s employee volunteering programme was low, the instinct — as it so often is in internal communications — was to send better messages. Katie Klimaytys, Director of Global Internal Communications at Visa, decided to challenge that instinct...

Most Employees Say Their Workplace Communication Tools Simply Do Not Work

Workplace communication has never been more technically sophisticated, and yet for many employees, particularly those on the front lines, it has rarely felt more broken. Teams today have access to more channels, platforms, and collaboration tools than at any previous...

Your Employee Experience Roundup: What 3,000 EX Practitioners Were Talking About, Plus AI Predictions from Gartner and Microsoft’s AI Chief

This week, more bold predictions about AI and the future of work – this time from Gartner and Microsoft AI Chief, Mustafa Suleyman. Meanwhile, 3,000 EX practitioners gathered in London and talked more about human themes than tech trends, which...

Engage Employee Summit 2026: More Listening, Less Friction and Leaders Getting Vulnerable

On 20-21 May, Engage Employee Summit 2026 brought together practitioners from across HR, employee experience, internal communications and people strategy. Across the two days, there was very little theory, and a lot of accountability. At a time when many events...

What’s the Most Overrated Metric in Employee Experience Right Now?

EX measurement has never been more sophisticated – yet many organisations are still tracking the wrong things. We asked four people leaders to name the metric they’d retire, and what they’d replace it with.  AI Adoption for Its Own Sake Arne Sjöström,...

The AI Backlash Arrives: What Meta, Google DeepMind, and Amazon Employees Tell Us About Trust at Work

Meta’s aggressive push to convert its people investment into AI infrastructure is prompting visible revolt. Last week, flyers appeared in meeting rooms, restrooms, and on vending machines encouraging staff to sign a petition. “Don’t want to work at the Employee...

The hidden stories running your organisations – and how to change them 

In many organisations, change initiatives fail long before implementation: they get derailed by the stories people tell about the organisation and the strategy.  These stories are rarely visible on any org chart or strategy deck, yet during periods of rapid growth,...

Microsoft’s AI Chief Says AI Will Replace White-Collar Workers in 18 Months

Mustafa Suleyman, chief executive of Microsoft AI, told the Financial Times in February that most white-collar work would be fully automated within 12 to 18 months, which generated the usual cycle of alarm and counter-argument. Now, the headlines are circulating once again,...

Job Market Optimism Is Rising in Europe, Gallup Finds. So Why Is Employee Engagement So Low?

Every day, news of another mass layoff hits the headlines. You might expect workers to feel increasingly insecure about the current labour market, given what’s reported on. But, depending on the region you’re looking at, that’s not necessarily the case. In...

Your Employee Experience Roundup: The Manager Crisis, Falling Worker Confidence, and Persistent Perception Gaps

Are leaders and their employees actually working in the same organisation? That’s the question that springs to mind when looking at the key events and research findings of this week. Decision-makers think engagement is rising; employees disagree by 21 percentage points....

Employee Feedback Isn’t the Same as Listening. Four EX Experts Explain the Difference

Nearly three-quarters of leaders believe feedback is acted on in their workplace, yet fewer than half of frontline workers agree. What actually breaks the link between listening and action? And what does closing that gap look like in practice? We...

Cultural Intelligence at Work: What It Is and How It Drives Customer Outcomes 

If your customers are diverse, how confident are you that the people serving them have the tools to meet these customers where they are? For most organisations, the honest answer is: not very. The gap between what your customers are expecting...