March 03, 2026
The International Customer Experience Awards (ICXA) 2026 Is Open for Entries!
The International Customer Experience Awards (ICXA) has officially opened entries for its 2026 edition, and the programme is shaping up to be its most expansive yet. Organisations from across the world now have the opportunity to put their CX work in front of an international judging panel and compete for recognition at the highest level the industry has to offer.
This year’s edition features 27 categories, each focused on a distinct area of CX excellence, giving every type of CX effort a fair shot at recognition. Each company can enter up to 10 categories, with one or multiple initiatives per entry.
The calibre of companies that have walked away with awards in previous years includes international conglomerates such as Syngenta, Schneider Electric, and Radisson Hotel Group, alongside CarTrawler, AIB, Miral Destinations, Majid Al Futtaim Development, Talkmobile, and Heidelberg Building Materials. The Overall Winner is a prize awarded to the organisation with the highest combined score across its written submission and live presentation to judges.
Why ICXA Is Worth Entering
The competitive structure, part written entry, part live presentation, is central to what makes ICXA different from a simple submission-based awards process. Finalists get to stand in front of judges and make the case for their work in real time, which creates a very different kind of accountability than simply submitting a document.
Beyond the recognition itself, there are tangible benefits to entering: brand placement opportunities, networking with senior CX professionals and judges from a wide range of industries, and access to open presentations from other finalists on the day of the finals. Many participants find being able to see what other leading companies are doing and thinking about as valuable as the award itself.
The ICXA has consistently drawn organisations that use the programme not just for recognition, but as a mechanism for internal alignment, as a way of building the discipline of articulating what their CX efforts have actually achieved and what impact they have had on customers.
For teams doing meaningful work that rarely gets documented or celebrated beyond internal reports, the awards process itself tends to sharpen that thinking.
Entries for ICXA 26 are now open. For full category details and entry information, visit the ICXA website.
