Digital transformation

Kasisto Delivers AI That Thinks Like a Banker 

The future of AI in banking just took a major leap forward. Kasisto has unveiled KAIgentic, the first agentic AI platform purpose-built for banks and credit unions. Unlike generic large language models and experimental agent frameworks, KAIgentic is production-ready, compliant...

Americans Are Finally Fighting Back Against Creepy Cookies

Americans are becoming far more intentional about their online privacy. According to Usercentrics’ State of Digital Trust 2025 report, 38% of U.S. consumers now click “accept all” cookies less often than they did three years ago, a sign that passive...

Move Over Word of Mouth, AI Is the New Doctor Referral

Not long ago, choosing a doctor meant asking a friend, checking an insurance directory, or searching Google. Today, 7 in 10 patients say they’d trust AI to help them decide. A new survey from rater8 of more than 1,000 U.S....

Krisp AI Makes Customer Conversations Feel Fluent Worldwide

Krisp has released AI Voice Translation v2.0, the latest version of its translation solution built to transform bilingual conversations between agents and customers. The new platform introduces advanced features such as Synchronous Mode, Auto-scoring, Custom Prompts, and Language Auto-detection, all...

8×8 Bets on AI to Transform CX Into a Growth Engine

8×8 has announced a new wave of AI-powered capabilities across the 8×8 Platform for CX. Designed to help businesses respond instantly, personalise service at scale, and stay compliant without added complexity, these innovations span 8×8 Contact Centre, 8×8 Engage, 8×8...

Trust in Creators Hits All-Time High This Holiday Season

The holiday shopping season is being redefined, and it’s all thanks to creators. According to LTK’s 2025 Holiday Shopper Study, creators aren’t just influencing wish lists; they’re shaping when, how, and why people shop. This year marks a turning point,...

When Will AI in Learning Live Up to the Hype?

Artificial intelligence might be dominating headlines in the learning-tech space, but according to new research from the Fosway Group, most of the bold promises are still more potential than practice. In fact, Fosway’s analysis shows that of all the shiny AI...

Anthropic’s Claude Can Now Walk Away from Abusive Conversations

Anthropic is experimenting with something few tech companies have dared to consider: giving its AI models the power to end conversations. The company has rolled out this capability in Claude Opus 4 and 4.1, but only for what it calls “rare,...

Sprout Social Launches TikTok, Bluesky & Creator Tools for the Social Intelligence Era

Sprout Social has unveiled a new suite of innovations and strategic partnerships designed to give brands a competitive edge in the era of Social Intelligence. As audiences flock to platforms like TikTok and Bluesky for discovery, recommendations, and real-time conversations,...

Hyper Informed Customers Are Becoming Retail’s Biggest Challenge

Almost half (36%) of retailers say that keeping up with hyper-informed shoppers is one of the top threats to their business, and 45% admit that store associates spend too much time searching for answers to customer questions instead of engaging...

Calabrio Advances AI That Understands Empathy in Patient Care

Calabrio has announced a major expansion of its CareAI healthcare initiative, a project that harnesses generative AI (GenAI) to streamline patient care, reduce wait times, and address staffing gaps. This move will result in a faster, more compassionate healthcare experience...

AI Adoption Is Rising, But the Consumer Trust Gap Widens

A new joint report from HubSpot and SurveyMonkey reveals a widening disconnect between how quickly businesses are adopting artificial intelligence (AI) and how cautiously consumers are embracing it. The findings highlight four tensions shaping today’s AI landscape: rapid business integration...