Tag: Digital transformation

RingCentral Acquires CommunityWFM to Advance Contact Center AI

RingCentral has announced its acquisition of CommunityWFM, a cloud-based, AI-first workforce management software provider for contact centres. This move enhances RingCentral’s RingCX platform by integrating advanced workforce management (WFM) capabilities designed to streamline operations and improve the overall agent experience. The...

IntelePeer and Waterfield Bring AI-Powered CX to Enterprises Without Disruption

IntelePeer has entered into a strategic partnership with Waterfield Tech to enable enterprises to modernise customer engagement more quickly and with less risk, regardless of whether their contact centres run on-premises, in the cloud, or in hybrid environments. By combining IntelePeer’s...

Majority of U.S. Companies Now Require AI Use, Survey Finds 

Artificial intelligence has quickly shifted from optional to essential in the modern workplace. According to a new survey from AIResumeBuilder.com, based on responses from 1,295 U.S. business leaders, 58% of companies now require employees to use AI tools. Among those,...

Press Ganey Forsta Unveils AI-Powered Experience Platform for Insurers

Press Ganey Forsta has unveiled Insurance HX, a purpose-built platform designed to revolutionise how insurers listen to, understand, and respond to customers across their entire journey. This new solution is engineered to give insurance providers a sharper competitive edge by...

AI Is Becoming a Financial Advisor, And High Earners Are Leading the Way

Trust in artificial intelligence as a tool for financial decision-making is growing rapidly, according to Raisin’s latest Summer Savings Series study. The research shows that nearly three in ten U.S. households earning more than $150,000 now use AI to guide...

Virgin Atlantic Taps Infobip to Deliver Frictionless Passenger Journeys

Virgin Atlantic has partnered with Infobip to enhance the check-in process for passengers travelling from London Heathrow, making it smoother and more efficient. Using Infobip’s Moments engagement platform, the airline is driving up online check-in rates while easing pressure on...

OpenAI Plans New Safety Guardrails for ChatGPT Amid Rising Concerns

OpenAI has announced a new wave of safety measures for ChatGPT, aiming to better protect vulnerable users and strengthen safeguards for teens. The company said Tuesday it will begin routing sensitive conversations to its advanced “reasoning models,” such as GPT-5-thinking,...

From Stadium to Screen: 8×8 Deepens Partnership with Southampton

8×8 has renewed its sponsorship agreement with Southampton Football Club, extending the partnership with both the Men’s and Women’s First Teams through the 2025/26 season. Since first teaming up, 8×8’s contact centre and communications technology have played a key role in...

Accenture Expands Salesforce and Gen AI Strength with NeuraFlash Acquisition

Accenture is set to acquire NeuraFlash, a Salesforce and generative AI consultancy recognised for building “agentic” solutions that streamline sales, service, and field operations. The move will enhance Accenture’s Salesforce Gen AI and managed services offerings, while expanding its reach...

Shadow AI is Everywhere: Are Your Employees Flying Blind?

As many as 78% of employees are using AI tools not provided by their employer, according to WalkMe’s second annual AI in the Workplace Survey. More than half (51%) report receiving conflicting guidance on when or how to use AI,...