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      Paul Ainsworth
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      May 28, 2019

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      December 27, 2017
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      Yasser Bahaa El-Din
      December 10, 2018

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      Yasser Bahaa El-Din
      September 11, 2018
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      Paul Ainsworth
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      Paul Ainsworth
      February 2, 2018

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      Paul Ainsworth
      February 2, 2018

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      Paul Ainsworth
      February 2, 2018
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      October 5, 2018

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      Di Mayze
      December 22, 2017

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      Paul Ainsworth
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Ian Golding’s ‘Customer What?’ Published in Arabic

Paul Ainsworth
August 20, 2019
Customer Experience, News
The debut book from international CX consultant and CX Masterclass host Ian Golding has been released in Arabic - its very first translation. Customer What? The honest and practical guide to customer exper...

5G: The Data Ownership Debate

Gamal Emara
August 9, 2019
CXM Digital, Features
5G, the latest generation of cellular network, is dominating media headlines and capturing everyone’s imagination. Among all this noise, one of the growing topics of debate is the continued relevance of Wi...

Understand Customer Perception Before Chasing Customer Success

Armina Fareed
August 8, 2019
Customer Experience, Features
As defined in the Cambridge Dictionary, the meaning of "perception" is a thought, belief, or opinion, often held by many people and is based on appearances. It’s the quality of being aware of things throug...

DEWA Boosts CX With Smart Response Service

Paul Ainsworth
July 23, 2019
Uncategorized
Dubai Electricity and Water Authority (DEWA), has launched its new Smart Response Service for electricity and water technical notifications, in a boost to Customer Experience. The Smart Response Service fe...

Gulf Customer Experience Awards 2020: Entries now Open

Paul Ainsworth
July 16, 2019
Customer Experience, Gulf Customer Experience Awards, News
The Gulf Customer Experience Awards will return to Dubai for 2020 in a new-look ceremony that will celebrate the very best CX strategies in the region. Hosted by Awards International, the 2020 finals event ...

In the Race for Great CX, a Name Means More Than you Might Imagine

Jaap Wilms
June 20, 2019
Customer Experience, Features
Jaap Wilms is an international CX consultant and the founder of Wilms & Co. Here, ahead of his role as a judge at the 2019 International Customer Experience Awards in Amsterdam, he offers insight into why ...

Selling Off-Plan Properties: Your Ticket to Riches?

Tariq Jarrar
May 28, 2019
Customer Experience, Features, Real Estate
In the ever-changing world of sales, a debate among sales scholars has been raging since the construction of Uruk. Sales scholars and academics debated the fundamental differences between selling a ready p...

Mövenpick Ibn Battuta Gate Appoints new General Manager

Paul Ainsworth
May 22, 2019
Customer Experience, News
Mövenpick's Ibn Battuta Gate Dubai has appointed a new General Manager to oversee the five-star hotel. Ian Rydin, originally from Sweden, has three decades of expertise in the hospitality industry where he ...

2019 International Customer Experience Awards: Take Advantage of Entry Discount Deal

Paul Ainsworth
May 14, 2019
Customer Experience, International Customer Experience Awards, News
The deadline to take advantage of the special Early Bird discount offer to enter the 2019 International Customer Experience Awards is approaching. Potential entrants have until June 12 to save €80 off ...

Dubai to Host Forum on CX in Cinema

Paul Ainsworth
May 10, 2019
Customer Experience, News
The next generation of Customer Experience on offer in the cinema industry will be the focus of a conference in Dubai this autumn. The second MENA Cinema Forum will bring key industry players together in Du...
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