Customer Experience Archives - Customer Experience Magazine

Customer Experience Soars to new Heights at Rebranded Dubai International

February 18, 2019

Dubai International (DXB) is rebranding as a "destination itself" as it aims to attract more visitors to the Emirate. The hub is the world's busiest airport for international passengers, and has seen an ann...

Gulf Customer Experience Awards: Innovation and Expertise

Jorge Castellote

February 15, 2019

Customer Experience, Features

For the past four years, the Gulf Customer Experience Awards have sought to reward the companies in the region that deliver outstanding customer experiences. This year, I had the opportunity to be on the j...

Baby Steps: The Journey of Growing CX Economies

Olga Guseva

February 4, 2019

Customer Experience, Features

Being a judge at the 2018 International Customer Experience Awards in Amsterdam, I had a chance to watch the trends in the world of CX and see what challenges face companies that are working on their relations...

The Rise of the Chief Experience Officer

Mandip Dulay

February 1, 2019

Customer Experience, Features

The environment in which CMOs operate today continues to evolve at a rapid rate, with the ongoing shift in global dynamics, intense technological intervention, and emerging buying patterns of a digitally conne...

Businesses Warned to Address ‘Customer Experience Disconnect’

Paul Ainsworth

January 30, 2019

Customer Experience, News

Sixty-eight percent of Middle East and African (MEA) businesses say Customer Experience is not represented at board level, with lower-level management or multiple managers often assuming responsibility. The...

The Importance of Your Brand in the Customer Experience Equation

Gerben Busch

January 28, 2019

Customer Experience, Features

In their quest for the holy grail - being able to render tailored experiences to individual customers - brands seem to have made a strong shift in focus to short-term, ROI-driven communication. Smart move?...

IBX Awards – The Value of Judging Awards

Una Gemovic

May 17, 2017

Awards Stories, Blog, Case Studies, Contributors, General Business, Good Practices

Saif Sultan Al Abri, Senior Manager Training and Development at Omantel, telecommunications company in Oman, shared his impressions from the IBX Awards, which were held recently in Dubai. Experience as a...

Elements of Customer Experience Strategy that every Business should apply

Una Gemovic

May 3, 2017

Blog, CXM News, General Business

Choosing the right Customer Experience Strategy can help you improve customer satisfaction and loyalty resulting in better positioning of your brand among competitors The term Customer Experience Strategy isn...

Data, Trust and Customer Experience

David Jackson

June 25, 2014

Blog

“Scams expected to hit customers hard after eBay data breach” (USA Today) “Sony PlayStation suffers massive data breach.” (Reuters) Data losses cost - big time. Headlines like those above have a huge financi...

Using customer feedback to improve sales effectiveness

David Jackson

May 27, 2014

Blog

Want to increase sales? Take a look at what customers are saying about you.

Canadian Specialist Hospital Teams With Dubai Charity Association to Provide Humanitarian Healthcare

AIM 2019: Mapping the Future of FDI

The Future of Service Centers in the UAE

Marmalade Fish Becomes Gulf’s First B Corporation Thanks to Ethical Standards

Writing a 'Knock Your Socks Off' Service Culture Plan

The Importance of Self-Awareness

Be a Better Trainee

The Manager who Coaches

Autonomous Air Taxi Service Tested for the First Time

Gulf Customer Experience Awards: A Judge’s Insight

Gulf Customer Experience Awards: ‘Entries Improving Every Year’

Gulf Customer Experience Awards: Reaping the Benefits of Entering

The Experiential Factor: More Enjoyment and Less Perfection

Virgin Mobile UAE: Gulf Customer Experience Awards Success Helps us ‘Make Mobile Better’

Sultan Butti Bin Mejren to Present at 2018 Gulf Real Estate Awards

The Secret to Winning Awards: A Judge Offers Valuable Insight

Customer Experience Soars to new Heights at Rebranded Dubai International

Gulf Customer Experience Awards: Innovation and Expertise

Baby Steps: The Journey of Growing CX Economies

The Rise of the Chief Experience Officer

Businesses Warned to Address ‘Customer Experience Disconnect’

The Importance of Your Brand in the Customer Experience Equation

IBX Awards – The Value of Judging Awards

Elements of Customer Experience Strategy that every Business should apply

Data, Trust and Customer Experience

Using customer feedback to improve sales effectiveness

Tagged Customer Experience