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      Paul Ainsworth
      March 6, 2018
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      May 28, 2019

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      December 27, 2017
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      Yasser Bahaa El-Din
      December 10, 2018

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      Yasser Bahaa El-Din
      October 30, 2018

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      Yasser Bahaa El-Din
      September 11, 2018
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      Paul Ainsworth
      September 27, 2017
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      Paul Ainsworth
      February 2, 2018

    • Gulf Customer Experience Awards: ‘Entries Improving Every Year’

      Paul Ainsworth
      February 2, 2018

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      Paul Ainsworth
      February 2, 2018
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      September 4, 2017
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      Paul Ainsworth
      October 5, 2018

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      Paul Ainsworth
      March 5, 2018

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      Di Mayze
      December 22, 2017

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      Paul Ainsworth
      November 13, 2017

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      August 9, 2017
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Customer Experience

DEWA Teams With Avaya for Digital Transformation Project

Paul Ainsworth
October 21, 2019
Customer Experience, News
Dubai Electricity and Water Authority (DEWA) has teamed with Avaya to begin a digital transformation project at it's contact center, led by Data Hub Integrated Solutions LLC (Moro). Moro is a wholly owned s...

Customer Happiness Continues for Virgin Mobile UAE

Administrator CXM World
October 21, 2019
Customer Experience, News
Virgin Mobile UAE, which won two gongs at the 2019 Gulf Customer Experience Awards, has launched a new family plan which allows customers to add up to four mobile plans onto their account. The plan is desig...

How a Messaging-First Approach can Revolutionise Customer Communications

Sudarshan Dharmapuri
September 18, 2019
Customer Experience, Features
For everything from ordering a pizza to getting an insurance quote, smartphones are increasingly at the centre of our lives. Many of us are now used to contacting brands through the same mobile channels we...

Gulf CX Award Winners Help Shape UAE Relationship With US Banks

Paul Ainsworth
September 10, 2019
Customer Experience, News
Gulf Customer Experience Awards winners have taken part in a high-level conference to strengthen relations between UAE and US banks. The UAE Banks Federation (UBF), a body representing 52 member banks opera...

CX Soaring at Dubai International Airport With new Cloud Platform

Paul Ainsworth
September 10, 2019
Customer Experience, News
Dubai International Airport is aiming to boost Customer and Employee Experience through the implementation of a new bespoke cloud-based platform. Dubai Airports, which operates Dubai International Airport, ...

Leadership and the Digital Transformation Journey

Yousef AlSafadi
August 22, 2019
Uncategorized
Digital transformation is a steady challenge in business today. It, like any other revolution, is all about causing a change. That 'change' is about acceptance of digital technology in every field, but wha...

Ian Golding’s ‘Customer What?’ Published in Arabic

Paul Ainsworth
August 20, 2019
Customer Experience, News
The debut book from international CX consultant and CX Masterclass host Ian Golding has been released in Arabic - its very first translation. Customer What? The honest and practical guide to customer exper...

5G: The Data Ownership Debate

Gamal Emara
August 9, 2019
CXM Digital, Features
5G, the latest generation of cellular network, is dominating media headlines and capturing everyone’s imagination. Among all this noise, one of the growing topics of debate is the continued relevance of Wi...

Understand Customer Perception Before Chasing Customer Success

Armina Fareed
August 8, 2019
Customer Experience, Features
As defined in the Cambridge Dictionary, the meaning of "perception" is a thought, belief, or opinion, often held by many people and is based on appearances. It’s the quality of being aware of things throug...

DEWA Boosts CX With Smart Response Service

Paul Ainsworth
July 23, 2019
Uncategorized
Dubai Electricity and Water Authority (DEWA), has launched its new Smart Response Service for electricity and water technical notifications, in a boost to Customer Experience. The Smart Response Service fe...
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