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    • IBX Winners 2019

      Open for Entries: International Business Excellence Awards - The Sixth Edition

      Eytan Hattem
      March 25, 2020
      Awards Stories, Business Excellence, Business News, Events, Feature, Features, Home, International Business Excellence Awards, News
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    • International Business Excellence Awards are Going Online

      Sandra Radlovacki
      July 7, 2020

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      Sandra Radlovacki
      June 1, 2020

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      Sandra Radlovacki
      May 12, 2020
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    • Writing a 'Knock Your Socks Off' Service Culture Plan

      Eytan Hattem
      December 27, 2017
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    • Keeping Experience in Mind: The Neuropsychology Behind Customer Journey Maps

      Eytan Hattem
      August 3, 2020

    • Living the Change: Continuous Transformation in the Experience Economy

      Eytan Hattem
      July 30, 2020

    • “Trust Me, I’m a Brand!” – What Exactly is The Value of Branding?

      Sumarie Schreiner
      July 13, 2020
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    • Autonomous Air Taxi Service Tested for the First Time

      Eytan Hattem
      September 27, 2017
      CXM Digital, Digital Video
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    • Gulf Customer Experience Awards: A Judge’s Insight

      Paul Ainsworth
      February 2, 2018

    • Gulf Customer Experience Awards: ‘Entries Improving Every Year’

      Paul Ainsworth
      February 2, 2018

    • Gulf Customer Experience Awards: Reaping the Benefits of Entering

      Paul Ainsworth
      February 2, 2018
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    • IBX Winners 2019

      Open for Entries: International Business Excellence Awards - The Sixth Edition

      Eytan Hattem
      March 25, 2020
      Awards Stories, Business Excellence, Business News, Events, Feature, Features, Home, International Business Excellence Awards, News
    Recent

    • Human Touch at the Core of CX: An Interview with Faran Niaz

      Sandra Radlovacki
      June 22, 2020

    • GCXA 20 Two-gold Winner: Ejadah Asset Management Group

      Sandra Radlovacki
      April 15, 2020

    • The CX Professional of the Year: Maya Khalifeh, INDEVCO Group

      Sandra Radlovacki
      April 14, 2020

    • The Secret to Winning Awards: A Judge Offers Valuable Insight

      Di Mayze
      November 22, 2019

    • Virgin Mobile UAE: Gulf Customer Experience Awards Success Helps us ‘Make Mobile Better’

      Paul Ainsworth
      October 5, 2018

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      Paul Ainsworth
      November 13, 2017
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Tagged Customer Experience

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Customer Experience

Keeping Experience in Mind: The Neuropsychology Behind Customer Journey Maps

Eytan Hattem
August 3, 2020
Blog
Brands are often missing one key piece of data that will bring them the greatest customer benefits. Typically brands know the age, gender, spend, location, online duration time, and basket contents of their...

Living the Change: Continuous Transformation in the Experience Economy

Eytan Hattem
July 30, 2020
Blog, Feature
We are living in non-linear times. In the past, we had enough time to learn and analyse events, in order to initiate actions in the present that will secure our future. Today, the problem is that when you t...

“Trust Me, I’m a Brand!” – What Exactly is The Value of Branding?

Sumarie Schreiner
July 13, 2020
Blog
Brands are part of our everyday lives, fully entrenched. Many things can be branded, and we immediately think of products and services. But places too can be branded and yes, even religions are brands. ...

Three Customer Experience Mistakes Result in Failure Even If You Design the Best in Class CX

Ismail Ozenc
July 9, 2020
Blog, Uncategorized
Imagine having a conversation with your CX sponsor: “Dear CX sponsor, We defined our customer experience strategy with the help of the best strategy firmWe deployed cutting edge technology to listen, cha...

Human Touch at the Core of CX: An Interview with Faran Niaz

Sandra Radlovacki
June 22, 2020
Awards Stories, Interview
Faran Niaz is an accomplished Customer Experience, Digital Transformation & Change Management Expert with over 25 years of extensive global experience in establishing and running CX Digital and Social medi...

The Symbiosis of CX and EX: A Path To Human Experience

Maria Kallergi
June 16, 2020
Blog, Feature
2020 - A global crisis or a valuable lesson? 2020 has been a tough year so far, but at the same time, it should be considered as a year of wisdom for professionals who choose to focus on the sociological side ...

Traditional Customer Experience (CX) vs Meta Customer Experience (MCX): Are they the same?

Ismail Ozenc
June 1, 2020
Blog, Customer Experience, Feature
The father of Management thinking, Peter Drucker said: “The purpose of business is to create and keep a customer”. No matter if you are in B2B, B2C or government organisation, the goal is to sustain and gr...

Geidea Announces Partnership with Brilliant Basics

Sandra Radlovacki
April 28, 2020
Business News
The Middle Eastern fintech company Geidea Solutions have announced collaboration with Brilliant Basics, a design-led innovation studio, to help promote the vision for becoming a leading digital financial servi...

Corporate Sports UAE Announces FIFA PS4 Tournament

Sandra Radlovacki
April 15, 2020
Business News, Healthcare & Wellness
Corporate Sports in partnership with Dubai Sports Council and Cheesecake Digital announces a range of online sports activities, including Free-to-Enter FIFA 20 PS4 Tournament. The company made a transition ...

Emdad Choudhury on the Future of Customer Experience and the Importance of Awards

Kristina Simonovic
March 11, 2020
Customer Experience, Features
Customer Experience is everywhere - involved in our lives on a daily basis. More often than not, when you think of Customer Experience or customer service, you think of a person that was willing to help yo...
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