Customer Experience Archives - Customer Experience Magazine

Taking a More Human Approach to Artificial Intelligence

April 15, 2019

Customer Experience, CXM Digital, Features

Artificial Intelligence (AI) is all about machines, obviously. Except it’s not! In truth, discussions surrounding AI may often centre around how competent, intuitive, and contextually aware the machine ...

Accelerating Business Through Customer Centricity

Susheel Sharma

March 26, 2019

Customer Experience, Features

Customer centricity is a reflection of our culture, process, Customer Experience, customer friendliness, and customer satisfaction surveys. It is also an association of our product and quality services off...

Arabic Translation for Ian Golding’s Hugely Successful CX Book

Paul Ainsworth

March 21, 2019

Customer Experience, News

The debut book from international CX consultant and CX Masterclass host Ian Golding, which is revolutionising Customer Experience best practise across the globe, will soon be available in Arabic. Customer W...

Setting Sights on a Clear Customer Experience Vision

Mohammed Husary

March 8, 2019

Customer Experience, Features, Uncategorized

I recently acted as Chairperson of the judging panel for the Gulf Customer Experience Awards and found it incredibly inspiring to see so many different types and sizes of businesses taking Customer Experience ...

Customer Experience Soars to new Heights at Rebranded Dubai International

Paul Ainsworth

February 18, 2019

Customer Experience, News

Dubai International (DXB) is rebranding as a "destination itself" as it aims to attract more visitors to the Emirate. The hub is the world's busiest airport for international passengers, and has seen an ann...

Gulf Customer Experience Awards: Innovation and Expertise

Jorge Castellote

February 15, 2019

Customer Experience, Features

For the past four years, the Gulf Customer Experience Awards have sought to reward the companies in the region that deliver outstanding customer experiences. This year, I had the opportunity to be on the j...

Baby Steps: The Journey of Growing CX Economies

Olga Guseva

February 4, 2019

Customer Experience, Features

Being a judge at the 2018 International Customer Experience Awards in Amsterdam, I had a chance to watch the trends in the world of CX and see what challenges face companies that are working on their relations...

The Rise of the Chief Experience Officer

Mandip Dulay

February 1, 2019

Customer Experience, Features

The environment in which CMOs operate today continues to evolve at a rapid rate, with the ongoing shift in global dynamics, intense technological intervention, and emerging buying patterns of a digitally conne...

Businesses Warned to Address ‘Customer Experience Disconnect’

Paul Ainsworth

January 30, 2019

Customer Experience, News

Sixty-eight percent of Middle East and African (MEA) businesses say Customer Experience is not represented at board level, with lower-level management or multiple managers often assuming responsibility. The...

The Importance of Your Brand in the Customer Experience Equation

Gerben Busch

January 28, 2019

Customer Experience, Features

In their quest for the holy grail - being able to render tailored experiences to individual customers - brands seem to have made a strong shift in focus to short-term, ROI-driven communication. Smart move?...

Canadian Specialist Hospital Teams With Dubai Charity Association to Provide Humanitarian Healthcare

AIM 2019: Mapping the Future of FDI

The Future of Service Centers in the UAE

Marmalade Fish Becomes Gulf’s First B Corporation Thanks to Ethical Standards

Writing a 'Knock Your Socks Off' Service Culture Plan

The Importance of Self-Awareness

Be a Better Trainee

The Manager who Coaches

Autonomous Air Taxi Service Tested for the First Time

Gulf Customer Experience Awards: A Judge’s Insight

Gulf Customer Experience Awards: ‘Entries Improving Every Year’

Gulf Customer Experience Awards: Reaping the Benefits of Entering

The Experiential Factor: More Enjoyment and Less Perfection

Virgin Mobile UAE: Gulf Customer Experience Awards Success Helps us ‘Make Mobile Better’

Sultan Butti Bin Mejren to Present at 2018 Gulf Real Estate Awards

The Secret to Winning Awards: A Judge Offers Valuable Insight

Taking a More Human Approach to Artificial Intelligence

Accelerating Business Through Customer Centricity

Arabic Translation for Ian Golding’s Hugely Successful CX Book

Setting Sights on a Clear Customer Experience Vision

Customer Experience Soars to new Heights at Rebranded Dubai International

Gulf Customer Experience Awards: Innovation and Expertise

Baby Steps: The Journey of Growing CX Economies

The Rise of the Chief Experience Officer

Businesses Warned to Address ‘Customer Experience Disconnect’

The Importance of Your Brand in the Customer Experience Equation

Tagged Customer Experience