employee experience

Revolut Scraps Remote-First Graduate Policy. Seven Experts Disagree on Whether That’s Good for Them

Revolut’s graduate return-to-office policy marks a clear reversal. From next year, graduate hires will need to be in the office at least three days a week, the company has confirmed, scrapping the ‘remote-first’ approach it once used to attract them. Graduates...

Job Hugging: Why Low Turnover May Be Hiding a Disengagement Problem  

Job hugging is leaving employees present but disengaged, and organisations that read this as healthy retention risk missing the cost to performance, culture and the customer experience. People are increasingly clinging to their jobs out of fear rather than choice in...

Five Governance Gaps the Superdry Case Exposes in Toxic Retail Leadership

The latest retail scandal is more than another cautionary tale. It exposes how organisational systems fail to hold power to account when the person wielding it sits at the very top. In May 2026, Superdry co-founder James Holder was convicted of raping...

Building an Award-Winning Culture from Day One: Lessons From Jane Austin at Wave Utilities on EX Lore Podcast

For most HR and EX leaders, the question of what they’d do if given the chance to shape a culture from day one remains just that – a question. For Jane Austin at Wave Utilities, it was reality. When the UK...

Cisco’s AI Agent Rollout Lands the Same Month as Layoffs

Cisco is giving every one of its roughly 90,000 employees a personalised AI agent from the end of July 2026. In the same window, the company has said it will cut close to 4,000 jobs globally as part of an...

HR Thinks Employee Recognition Is Working. Employees Disagree by 22 Points  

Nearly four in five UK employees (78%) say they’re more motivated when recognition is combined with financial reward, according to new research from workplace platform Perkbox. The Science of Reward Report surveyed 4,000 UK employees and 1,000 UK HR leaders,...

What the Workday Ruling Means for AI Hiring Discrimination

A US court has refused to throw out landmark claims that Workday’s AI screening tools discriminate against job applicants. The questions it raises reach any organisation that lets software decide who gets seen in the hiring process. On 22 June, a...

Inside CX Vision 2035: Tackling Finance Transformation and the Work-Design Crisis

Two sessions at the CX Vision 2035 – Wembley Stadium on 5th November 2026 – reveal why the most important questions in customer experience are no longer about technology — they’re about how organisations actually work. What are the most important...

Accenture and ServiceNow Want to Make Cybersecurity Legacy Platform Migration Less of a Nightmare Through AI

Accenture and ServiceNow have launched a joint cybersecurity offering combining managed security services with an AI tool for migrating off legacy risk platforms. It tackles a problem most organisations know intimately. The security platform everyone’s stuck with because nobody wants...

Retail Retention Risk: Nearly Half of Frontline Employees Are Job Hunting While Planning to Stay

New research from employee experience platform Perceptyx points to a more complex retail employee retention risk than the familiar story of disengaged workers heading for the door. Drawing on a panel of 507 retail employees, most of them deskless, the data...

Your Employee Experience Roundup: Gen Z’s Pay Surge, Gallup’s AI Layoff Gap and the Entry-Level Squeeze

It has been a quieter week on the employee experience news front, which felt fitting for one spent largely trying to stay cool. What did surface kept returning to younger workers: their financial reality, their shrinking access to entry-level work,...

How HR Tech Improves CX: Fixing Workforce Instability at the Source

Most business leaders still have a narrow idea of what hurts customer experience. They tend to assume that if customers complain about a support interaction, the problem comes from something obvious, like a broken tool or an employee making a...