In a world where customers expect instant service but businesses stick to traditional hours, Talkdesk is stepping in with a night shift that never clocks out. The global AI-powered CX provider has launched Talkdesk After Hours, an always-on service that bridges the gap between customer expectations and business availability.
With 52% of customers demanding immediate support while 73% of businesses still operate within limited hours, many companies are falling short. This is where Talkdesk After Hours comes in. An AI-driven, human-like conversational service handles queries, processes orders, and resolves billing issues when live agents are off duty. If a request requires human intervention, the system gathers details and schedules a callback, ensuring businesses stay responsive without overloading their workforce.
Beyond keeping customers happy, Talkdesk After Hours is also an antidote to agent burnout. Overwhelmed support teams often struggle with backlogs and peak-hour surges, leading to stress and high turnover. By automating off-hours interactions, businesses can reduce wait times, cut costs, and improve efficiency, all while letting their human agents breathe.
Early adopters have already seen results with the solution. One company slashed wait times by 98%, while the other saved $17 million annually.
“Talkdesk After Hours gives companies a new service model to deliver high-quality, hyper-personalised experience whenever customers need it most, not confined to specific operating hours. The result for companies is increased customer satisfaction, more revenue opportunities, and happier agents,” said Tiago Paiva, chief executive officer and founder of Talkdesk.