Conversational AI provider IntelePeer is amping up automated conversations with the launch of its next-generation voice AI capabilities. The end-to-end conversational AI platform provider has rolled out new technology designed to make real-time verbal interactions smoother, smarter, and far more human.
At the heart of the upgrade is a proprietary system for automatic speech recognition (ASR) and text-to-speech (TTS) streaming, both developed in-house. According to the company, the new tools offer record-breaking low latency, allowing users to have real-time conversations without the frustrating lags that usually plague automated systems.
Frank Fawzi, CEO at IntelePeer, said: “IntelePeer prides itself on simplifying the automation of customer interactions, delivering world-class experiences for our customers. Developed by our Florida and Colorado teams, our next generation voice AI capabilities drastically reduce the latency of our platform which allows for the delivery of a more streamlined, effective, and highly accurate customer experience. With minimal wait times between responses, the new functionality provides a more natural conversation between a caller and AI Agent while also increasing the speed at which information is processed within an AI workflow.”
Beyond speed, IntelePeer’s voice AI takes a leap forward in customisation and accuracy. The ASR handler boasts the ability to deliver voice interactions with high confidence scores, detect language shifts mid-conversation, and adapt to customer behaviours and preferences on the fly.
The updates promise an improved customer experience, with highly customisable settings to fit different automation needs, smoother transactions thanks to instant speech processing, and enhanced platform analytics that help businesses make smarter decisions while trimming overhead costs.