3CLogic has announced the release of its new Voice AI Hub—an advanced, secure voice AI platform built for large-scale enterprise use. Designed to modernise customer and employee interactions, the solution leverages voice technology and AI to create intelligent, natural conversations that not only respond but take meaningful action.
“Enterprises need more than AI experimentation. They need AI that delivers measurable business outcomes,” states Denis Seynhaeve, CEO of 3CLogic. “Voice AI Hub is a turnkey solution that helps reduce costs by automating everyday interactions while preserving the nuance and personalisation customers expect from human conversations.”
Engineered to handle the complexities of enterprise environments, the Voice AI Hub enables businesses to easily build, test, and deploy voice-driven AI agents that seamlessly integrate with existing systems. Through configurable options and support for large language models (LLMs), organisations can automate routine interactions, reduce costs, and enhance service delivery—all while ensuring a human-like, personalised experience.
The platform is well-suited for use cases like global IT service desks and customer contact centres. It balances automation at scale with brand integrity and data security, ensuring enterprises don’t compromise their standards while pursuing efficiency.
Key capabilities that drive business impact
Voice AI Hub provides a rich set of capabilities tailored for enterprise needs. Organisations can craft AI voice agents that align with their brand’s tone, personality, and compliance requirements using built-in behavioural controls. These agents can securely connect to backend systems through REST APIs and webhooks to execute real-world tasks, ranging from creating support tickets to scheduling appointments or resetting passwords.
In addition, the platform enables businesses to feed their AI agents with internal documents, product data, and policies to ensure contextually accurate and brand-aligned responses. A built-in testing environment enables companies to simulate interactions before going live, ensuring smooth deployment and optimised performance.
With memory features and intelligent handoff capabilities, Voice AI Hub maintains conversational context across interactions—even when transitioning to live agents—ensuring a seamless and coherent user experience. Integrated analytics and sentiment analysis provide actionable insights that help businesses continuously refine their AI performance.