Relatient has unveiled Dash Voice AI, a new conversational AI tool designed to automate and streamline patient appointment management. As an advanced feature within the company’s Dash Schedule platform, Dash Voice AI handles routine, high-volume phone interactions, such as appointment confirmations, cancellations, and rescheduling, while adhering in real time to each healthcare provider’s specific preferences and rules.
“When patients call a practice, Dash Voice AI integrates seamlessly into our client’s phone system to deliver a remarkably natural conversational experience, making interactions feel personal and high touch,” said Jeff Gartland, CEO of Relatient. “Beyond the patient experience, the true innovation lies in how Dash Voice AI leverages the intelligence in the core Dash platform, enhancing the contact centre experience while delivering substantial capacity relief by fully automating routine tasks. Organisations now have a scalable solution that maximises staff resources while consistently ensuring accurate, patient-centric scheduling.”
The launch arrives at a critical moment for healthcare contact centres, which are increasingly overwhelmed by rising call volumes and patient expectations for faster, more convenient service. Traditionally, scheduling an appointment by phone can take up to eight minutes of staff time per call. Dash Voice AI aims to change that equation by operating 24/7 and managing hundreds of calls simultaneously, allowing staff to redirect their efforts to more complex and value-driven patient needs.
Boosting operational efficiency
Dash Voice AI provides a blend of automation and personalisation, delivering natural, human-like phone conversations without hallucinations or generic responses. The Dash platform’s robust scheduling logic grounds its voice interactions, ensuring they consistently deliver accurate and compliant information. Because it can operate at scale, the system improves operational efficiency, reduces patient hold times, and eliminates the need to expand call centre staff.
Among the platform’s key features are:
- Orchestrated Intelligence: A dynamic engine that adjusts to provider-specific protocols and automates scheduling decisions without manual oversight.
- Scalable Call Handling: The ability to process hundreds of calls at once significantly reduces call queues and abandonment rates.
- Natural Interaction Quality: Responsive, low-latency dialogue that feels human while remaining strictly guided by verified scheduling rules.
- 25% Average Call Deflection: Early data shows that Dash Voice AI can offload a quarter of inbound scheduling calls, instantly easing the load on contact centre staff.
Beyond appointment scheduling, Dash Voice AI is extensible to broader patient engagement needs. It can be configured to provide directions to clinics, share preparation instructions for visits, or assist with common care-related questions, further decreasing the burden on overworked teams.
With healthcare systems under increasing pressure to do more with fewer resources, Relatient’s Dash Voice AI offers a timely solution that enhances both the patient and staff experience. Early adopters are already reporting improved efficiency, shorter wait times, and more empowered contact centre teams.