Talkdesk has introduced Talkdesk Express, a solution tailored specifically for small businesses. Designed to remove the traditional roadblocks of cost and complexity, Talkdesk Express enables smaller teams to deliver customer service that rivals even the largest enterprises, without the overhead.
According to a recent Gartner report, 76% of executives recognise customer experience as a vital driver of business success. Yet, for many small businesses, the reality has been a lack of access to affordable and easy-to-use contact centre technology. Talkdesk has launched a solution that’s intuitive, quick to deploy, and scalable to address this challenge.
“Large enterprises have long trusted Talkdesk to modernise and enhance their CX. Now we are making advanced AI-powered customer service tools inclusive, accessible, and affordable to all businesses for the first time,” said Tiago Paiva, chief executive officer and founder at Talkdesk.
To ease the transition and encourage adoption, Talkdesk is offering $100 in service credits and 25 free licenses for businesses with fewer than 50 employees. Companies can activate their cloud-based contact centre in minutes—no lengthy sales calls, no IT hassles. With self-guided onboarding, users are walked through every step, from choosing a local phone number to configuring communication channels and user roles.
Enterprise-grade AI—made simple
Express users get access to the same AI tools trusted by Talkdesk’s large clients, such as Canon, Medela, and BankUnited. These capabilities are fully pre-configured and require no IT expertise:
- Smart Call Routing (Talkdesk Navigator): Understands customer requests and directs them to the right agent based on urgency and context.
- Real-Time Agent Support (Talkdesk Copilot): Provides on-the-spot guidance and automates administrative tasks like note-taking, so agents can resolve issues faster.
- Always-On Virtual Agents (Talkdesk Autopilot): Allows 24/7 self-service, ensuring customers can get answers anytime, even outside of business hours.
- Voice Authentication (Talkdesk Identity): Utilises biometric technology to verify customers securely and speed up wait times.
Beyond AI, Talkdesk Express includes built-in tools for multichannel support, including SMS, chat, email, social, and messaging platforms. The setup wizard also guides users through workflow creation, reporting, and analytics so teams can continuously refine their support operations.