Salesforce is taking aim at the outdated technology still running much of the pharmaceutical industry by launching a full-fledged partner network designed to drag the industry into the AI era, with digital labour leading the charge.
Announced today, the Life Sciences Partner Network is built to accelerate adoption of Salesforce’s Life Sciences Cloud, a HIPAA-ready, GxP-compliant platform that supports Agentforce, the company’s new layer of AI-powered digital labour. Salesforce aims to help pharmaceutical and medtech companies move beyond legacy CRMs and clunky data silos by unleashing AI agents that do more than answer questions.
Too many systems, too little Insight
At the heart of Salesforce’s pitch is a familiar pain point: fragmentation. The average life sciences organisation reportedly juggles nearly 80 systems, most of which don’t play nicely together. Meanwhile, healthcare generates more data than any other industry, much of it unstructured and underutilised. Add in regulatory headaches, compliance risks, and staff shortages, and it’s clear why Salesforce sees an opening for AI to do some heavy lifting.
To make that happen, Salesforce is rallying a group of global consulting firms, system integrators, and software vendors to help customers migrate from legacy platforms, deploy Agentforce with confidence, and activate data in meaningful ways. The offering combines prebuilt workflows, industry-specific skills, and seamless data integration to bring structure and intelligence to even the messiest operations.
What’s live and what’s next
Salesforce is positioning Agentforce as an embedded, action-ready workforce. These AI agents can help automate everything from quality control and adverse event reporting to sales enablement and patient engagement. The system combines real-time data from EHRs, clinical systems, and commercial platforms to reduce delays, cut costs, and uncover insights that would otherwise stay buried.
Many of the training services, consulting support, and software integrations are available starting today, with additional connectors rolling out in the coming months. Salesforce is building its ecosystem for speed and staying power, baking backward compatibility and compliance into the rollout.