Forethought has launched the first-ever multi-agent, omnichannel AI system designed to revolutionise how enterprises engage with customers. This next-generation solution enables businesses to deploy AI agents seamlessly across all communication channels—including chat, email, voice, and SMS—and extend their use beyond customer service to sales, marketing, and account management.
“We’re entering a new era where AI agents can go far beyond answering questions — they can now resolve real customer problems, drive upsells, guide product discovery, and ultimately transform how businesses engage with their customers,” said Sami Ghoche, co-founder and CEO of Forethought. “Customer service is just the beginning. These agents will also expand into every customer-facing function, bringing intelligence and automation to the entire customer experience.”
Series D funding round
Forethought announced a $25 million Series D funding round to support this product expansion, bringing its total raised capital to $115 million. The latest round was led by Blue Cloud Ventures, with participation from AI figures like May Habib (Writer), Scott Wu (Cognition), and Karan Goel (Cartesia). Previous investors, including NEA, Industry Ventures, Neo, Village Global, Sound Ventures, and even Gwyneth Paltrow, also contributed.
In addition, with more than 1 billion monthly customer interactions supported by its platform, Forethought powers service experiences for leading brands such as Airtable, Grammarly, Datadog, WordPress, and Upwork. Its technology has evolved rapidly, with milestones like the launch of Autoflows, a proprietary agentic reasoning engine in 2023, and Forethought Voice, introduced in March 2025 through a partnership with Cartesia.
Forethought’s approach is rooted in the belief that agentic AI is not merely a feature—it’s the core infrastructure for modern CX. Its recently published 2025 AI in CX Benchmark Report underscores the importance of channel versatility: 60% of consumers view voice as the most effective support channel, while 46% of businesses cite chat as their primary customer service tool. These findings also reinforce the necessity of a multi-agent, omnichannel system that adapts to diverse user preferences.
By unifying intelligent agents across platforms and departments, Forethought is paving the way for a more proactive, personalised, and efficient customer journey.