July 16, 2025
Vonage and AWS Launch Natural AI Voice Agents
Vonage has joined forces with Amazon Web Services (AWS) to redefine the future of voice interactions. The two companies announced a new integration that connects Amazon Nova Sonic, a speech-to-speech foundation model, with the Vonage Voice API, giving businesses access to real-time, natural-sounding AI voice agents.
The two companies have created responsive, lifelike voice agents without wrestling with the technical complexity that usually comes with it. Amazon Nova Sonic brings expressive, low-latency conversational AI to the table, while Vonage provides the infrastructure to deploy it at scale across phone systems, WebRTC, and mobile apps. The result is a developer-friendly solution that allows businesses to modernise their voice experiences with minimal lift.
Fabio Cerone, Managing Director, Telecommunications at AWS, said, “ By integrating Amazon Nova Sonic with the Vonage Voice API, we’re making it easier for organisations to deploy intelligent voice agents at scale, enhance customer engagement, and streamline operations.”
Adapting Tone and Emotions
The integration enables AI voice agents to adapt tone, pace, and emotion in real-time, making conversations feel more natural and contextually relevant. Developers benefit from simplified implementation, as they can now connect the Vonage Voice API to Nova Sonic without needing to manage audio pipelines, streaming buffers, or latency concerns.
“Vonage’s latest collaboration with AWS enables organisations to transform how they engage with customers by adopting generative AI solutions that create added value for internal and external communications. By combining Vonage’s communications APIs with Amazon Nova’s advanced AI, this technology enables businesses to streamline the adoption of intelligent agents, accelerate the modernisation of legacy voice systems, and provide a robust platform to deliver exceptional customer experiences,” said Christophe Van de Weyer, President and Head of Business Unit API at Vonage.
Additionally, this technology helps customer support teams automate common inquiries, route calls smartly, and frees up human agents to focus on complex cases. For marketing and operations, it enables proactive outreach through voice-based reminders, confirmations, and follow-ups—delivered with a personalised, human touch. With multilingual capabilities, the solution also allows companies to communicate across a global customer base, detecting and responding in the appropriate language.
Whether it’s an independent clinic managing patient appointments or a global brand handling thousands of logistics calls, this integration offers a way to modernise outdated IVR systems and provide faster, more satisfying user experiences.
