August 20, 2025
Krisp AI Makes Customer Conversations Feel Fluent Worldwide
Krisp has released AI Voice Translation v2.0, the latest version of its translation solution built to transform bilingual conversations between agents and customers. The new platform introduces advanced features such as Synchronous Mode, Auto-scoring, Custom Prompts, and Language Auto-detection, all designed to bring speed, accuracy, and natural flow to multilingual interactions.
The upgraded solution removes the friction of traditional interpretation methods, from scheduling constraints to reliance on third-party providers, by offering instant, scalable, and secure AI-powered translation. With the introduction of Synchronous Mode, both parties can now speak and hear responses in their preferred language with almost no delay.
Going Beyond Translation
Powered by advanced deep learning, Krisp’s technology delivers bidirectional speech-to-speech translation that preserves tone, nuance, and accuracy, also ensuring every interaction feels less like a translation and more like a genuine exchange.
“From instant, natural-sounding translation to automated quality checks and effortless deployment, we’re transforming how organizations connect with customers across languages. Beyond a technology upgrade, this tool drives faster resolutions and stronger customer relationships to improve performance at every level of the contact centre,” said Davit Baghdasaryan, CEO and co-founder of Krisp.
AI Voice Translation v2.0 comes equipped with several innovative features designed to optimise accuracy and efficiency:
- Auto-scoring provides real-time evaluation of every translated call, replacing limited manual sampling with automated, data-driven quality assurance that ensures compliance.
- Custom Prompts allow organisations to pre-record branded, language-specific greetings that set expectations, explain workflows, and maintain a consistent tone of voice.
- Language Auto-detection identifies a customer’s language within seconds, enabling translation without cumbersome pre-call screenings or manual selection.
- Customer Vocabulary incorporates company-specific terms, industry jargon, and product names into translations, ensuring clarity and precision for every interaction.
In addition, with support for over 80 languages, enterprise-ready management tools, and security standards built for large-scale operations, AI Voice Translation v2.0 helps global organisations remove language as a barrier to service. Whether enabling distributed teams or managing high-volume customer interactions, Krisp’s latest innovation ensures businesses can scale multilingual support without sacrificing quality or efficiency.
Not too long ago, Krisp launched a real-time AI Accent Conversion tool designed specifically for Latin America, marking the first time voice tech of this kind is being deployed at scale in the region.
