September 19, 2025
CallTower Unveils Ascend Teams Contact Center: A New Era of CCaaS Innovation
CallTower has announced the release of its latest solution: Ascend Teams Contact Centre. Built to support the evolving requirements of today’s enterprises, this next-generation platform enables organisations to deliver superior customer interactions, optimise workflows, and gain actionable business intelligence—all directly within the Microsoft Teams environment.
The development of Ascend Teams Contact Centre is the result of a strategic collaboration with Intermedia Cloud Communications. This partnership shows CallTower’s aim to deliver best-in-class technology to its customers. The platform merges CallTower’s expertise in CCaaS with Intermedia’s advanced capabilities, creating a seamless cloud-based experience enriched by intelligent analytics and intuitive tools.
“Ascend Teams Contact Centre represents a significant leap forward in how organizations approach their customer service strategy,” said William Rubio, CRO of CallTower. “By integrating seamlessly with Microsoft Teams, this solution enables businesses to communicate more effectively, act on key data insights, and ultimately drive unparalleled customer satisfaction. We are thrilled to bring this advancement to market as part of our commitment to CCaaS innovation and leadership.”
Key Capabilities of Ascend Teams Contact Centre:
- Native Microsoft Teams Integration – Built for Teams, ensuring one streamlined and unified communication hub.
- Omnichannel Engagement Tools – Robust capabilities to connect with customers across voice, chat, and digital channels, driving more meaningful interactions.
- Data-Driven Insights – Advanced reporting and analytics that reveal customer trends and optimise agent performance.
Designed with scalability and ease of use in mind, Ascend Teams Contact Centre adapts to organisations of all sizes—from growing businesses to global enterprises. With its blend of flexibility, intelligence, and seamless integration with Teams, the solution also enables companies to deepen customer relationships while achieving greater operational efficiency.
