September 25, 2025
Accenture Results Highlight AI and CX Value

Accenture published its latest results with a key figure showing that revenue from Gen AI-products has tripled, reaching $2.7 billion. The company’s overall performance for FY2025 was “robust”, reporting full-year revenue of $69.7 billion.
The company continues to focus on digital transformation, investing in artificial intelligence, which has started to pay off as seen in Accenture’s tripling of Gen AI revenue.
The Value of AI in CX and Beyond
Discussing the results during an earnings call, Julie Sweet, Chief Executive Officer, Accenture: noted that AI is present across many businesses, highlighting the likes of Ecolab and UOB as success stories.
“Ecolab, a company Accenture has been working with for growth transformation for three years, bringing the company together as one team to better serve customers, drive cross-sell and upsell, and improve operational efficiency. A year into that journey, we started working with Ecolab and its leadership to accelerate value with AI. Instead of executing one-off use cases, we redesigned the entire lead-to-cash process, the steps from generating a lead to collecting payment using nine scaled Agentic AI agents.
These agents clean core data, resolve billing errors, and automatically match customer payments to the right billing invoices. In the cash application alone, work that used to be 100% manual is now about 60% automated, reducing errors and speeding up processes. By using AI to streamline operations, Ecolab is on a path to deliver an estimated 5% to 7% sales growth and 20% operating income margin without increasing costs at the same pace.
Big picture, it supports the company’s mission to deliver water, hygiene, and infection prevention solutions to more customers worldwide. We’re partnering with a leading energy company, which has been a client for nearly two decades, to reinvent field operations with cloud, data, and Gen AI. The challenge was scale, safety, cost, and sustainability, running thousands of wells with fragmented data and a leaner field workforce. We unified data from more than 25 legacy systems into a single cloud-based digital core.
On top of that, we built AI-powered scaled digital twins that monitor, optimize, and control the field in real time using our Accenture Industrial Intelligence Suite solution. That live view speeds decisions and improves safety, often without sending a technician on site, while emissions are continuously monitored for compliance.
This solution is expected to reduce lost production by up to 2% to 4%, increase productivity by up to 28%, and decrease costs by up to 22%. Field exposure and unplanned visits are also reduced, and emissions are expected to be lower. People can now focus on higher-value work, and the business can respond faster to a changing energy landscape.”
AI in Banking on the Rise
“Our scaled examples set the North Star. Here’s an example of how our clients are starting to work with us for broader AI adoption across multiple areas to enable their business strategy. We’ve partnered with UOB, a leading bank in ASEAN, for nearly two decades on various initiatives, including multi-country application services rollouts to omnichannel enhancement. Today, we’re helping them scale Gen AI and use agentic AI to transform customer experience and core operations.
Using our AI refinery platform, we’re supporting them in powering high-value use cases in customer engagement, risk management, and workforce enablement. This transformation enables faster, more personalized service, strengthens decision-making with predictive insights, accelerates response times, and enhances operational resilience. Together, we’re positioning UOB to lead and create sustainable impact in the financial services industry.
Now, an important part of our growth strategy is to be relevant to the core of our clients’ industries, such as digital manufacturing, and to be relevant to their growth agenda. Industry X grew 10% and Song grew 8% in FY25. Both follow a similar pattern of needing a strong digital core and reinvention. The digitization of digital manufacturing and engineering and the use of AI and data to reinvent customer experience is still in the early days. We’re seeing strong demand across both areas and continue to invest both organically and inorganically.”
It is good to see a company talking real world examples, hopefully more will take this approach, rather than spout generic success anecdotes. Recent Accenture acquisitions include NeuraFlash for agentic solutions, and Yumeni for a greater presence in Japan as it looks to generate a truly global AI focus.