Author: Abdalla Elbadawy

Gulf Region Series: Episode 2 – Experience Transformation Road-map: Where to Start?

In the first article within our Gulf Region Series, Mr. Elbadawy started covering topics related to experience transformation within the context of the GCC area with its challenges and complications. Here’s the second article of the series, with more useful...

Gulf Region Series: Episode 1 – the Power of Good Customer Service

Towards An Experience Transformation Roadmap for The Gulf Cooperation Council Service Landscape by Abdalla Elbadawy In this article, I tried to set the stage for a series of articles covering topics related to experience transformation within the context of the GCC...