Author: Angelina Maksimovic

ShiftMed and TELUS Digital Bring AI Innovation to Healthcare Staffing

ShiftMed has partnered with TELUS Digital to help healthcare systems strengthen margins and streamline workforce operations by combining ShiftMed’s AI-driven staffing platform with TELUS Digital’s deep expertise in customised integrations and scalable digital solutions. By uniting their strengths, the companies will...

Consumers Will Pay More for Brands They Trust, New CX Study Shows

According to a new Press Ganey Forsta survey, customer trust is the new currency of loyalty. Based on feedback from consumers in the US and UK, the report examines how brand trust, data use, and AI adoption are influencing customer...

Digital-First Service Technologies on Track to Surpass Traditional Channels

Digital-first customer service tools are rapidly becoming the cornerstone of customer support strategies, according to new research from Gartner. Within the next two years, technologies such as live chat, self-service portals, and knowledge management systems are expected to outpace traditional...

RingCentral Steps Up to the Plate as the Chicago Cubs’ Official Cloud Communications Partner

RingCentral has announced a new partnership with the Chicago Cubs, becoming the team’s official cloud-based communications partner. The collaboration will transform how the Cubs connect with their millions of fans and how the organisation collaborates behind the scenes. As part of...

Meetings Don’t Need Another Agenda. They Need Energy

For years, companies have tried to “fix” meetings with better agendas, clearer purposes, and tighter time management. But a new survey from Funmentum Labs reveals that the real missing ingredient isn’t productivity or preparation, it’s energy. The numbers paint a stark...

Thoma Bravo to Acquire Verint in $2B Deal

Thoma Bravo has signed a definitive agreement to acquire Verint in an all-cash transaction valued at $2 billion. The deal, unanimously approved by Verint’s Board of Directors, is expected to close by early 2026, pending shareholder approval, regulatory clearances, and...

China’s Gen Z is Building an Emotional Economy

According to a new report by China.org.cn, 64% of Chinese consumers say they buy for emotional fulfilment rather than just practicality, and the generation leading the charge is Gen Z. Although they make up just over 15% of China’s population,...

Kasisto Delivers AI That Thinks Like a Banker 

The future of AI in banking just took a major leap forward. Kasisto has unveiled KAIgentic, the first agentic AI platform purpose-built for banks and credit unions. Unlike generic large language models and experimental agent frameworks, KAIgentic is production-ready, compliant...

This Week in CX: AI Is Making Decisions for You

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we explored how AI is reshaping healthcare decisions, the latest trends in workplace etiquette, and why trust in creators and customer experience is on the rise...

Americans Are Finally Fighting Back Against Creepy Cookies

Americans are becoming far more intentional about their online privacy. According to Usercentrics’ State of Digital Trust 2025 report, 38% of U.S. consumers now click “accept all” cookies less often than they did three years ago, a sign that passive...