Author: Angelina Maksimovic

Prime Day Turns Risky as AI Scams Flood the Internet

As Prime Day 2025 approaches, a new report from McAfee is sounding the alarm on the growing wave of artificial intelligence-driven scams targeting eager online shoppers. According to McAfee’s Global Prime Day Scams Study, cybercriminals have launched over 36,000 fake...

Capgemini Bets $3.3 Billion on AI-Driven Future with WNS Acquisition

Capgemini has announced a $3.3 billion all-cash agreement to acquire India-based technology outsourcing firm WNS, in a move aimed at strengthening its artificial intelligence (AI) service offerings. The French IT consulting giant says the deal will enhance its ability to...

Only 1 in 10 Companies Excel at AI-Driven Customer Conversations, Study Finds

A new study by Harvard Business Review Analytic Services, commissioned by Infobip, reveals a gap between ambition and reality when it comes to customer experience. While 93% of business leaders acknowledge the importance of delivering meaningful, human-like conversational interactions, only...

Amazon Deploys Millionth Robot and New AI Model to Speed Up Deliveries

Amazon has reached a major milestone in its robotics journey: the deployment of its one millionth robot. The landmark unit was delivered to a fulfilment centre in Japan, part of a global network now spanning over 300 facilities. But the...

Microsoft to Slash 9,000 More Jobs as AI Reshapes Tech Industry 

Microsoft is preparing to eliminate an additional 9,000 jobs globally as part of a broader effort to modernise operations and scale its AI capabilities. This latest round of redundancies follows an initial layoff of roughly 6,000 employees earlier this year,...

Gen Z Graduates, But the Job Market Skips Class

According to an iCIMS report, this summer’s graduating class is hitting the job market hard, 22% harder, in fact, than last year. Yet despite the flood of new applications, actual job openings aren’t growing in step. New graduates from the...

AI Agents Are Winning Hearts, and Here’s the Proof

Over half of users (63%) now believe AI agents can resolve their issues accurately, which is a dramatic increase from just 36% before seeing one in action. A new study from Intercom reveals how consumer attitudes toward AI-powered customer service...

Gen Z’s Love-Hate Relationship with Email, Explained

More than half of Gen Z workers (60%) are turning to email not just for convenience, but as a buffer from workplace stress and awkward interactions, according to a new survey by ZeroBounce. Interestingly, 65% of Gen Z women say...

This Week in CX: How to Lose a Customer in 10 Seconds

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’ve explored everything from the hidden cost of poor accessibility and how conflict avoidance is quietly killing team dynamics, to Sephora’s retail glow-up with Lyft. We’re also...

From Prompt to Profit: Idomoo’s Lucas Launches AI Video Ads

As many as 86% of business executives say they’d ramp up video advertising if only they had access to the right AI. For this reason, Idomoo has unveiled AI Video Ads, an offering that allows marketers to instantly create branded,...