Author: Angelina Maksimovic

Four Times More Likely: Engaged Health Plan Members Drive Lasting Loyalty

A new insights report from Press Ganey uncovers the outsized impact of member engagement in health insurance. According to the findings, members who feel engaged are four times more likely to report positive experiences, 3.5 times more likely to recommend...

Job-Hopping? More Like Myth-Hopping

Despite the stereotype that Millennials and Gen Z employees can’t stay in one place for long, new research from the National Institute on Retirement Security (NIRS) shows otherwise. In fact, younger workers today display job tenure patterns strikingly similar to...

AI Is Becoming a Financial Advisor, And High Earners Are Leading the Way

Trust in artificial intelligence as a tool for financial decision-making is growing rapidly, according to Raisin’s latest Summer Savings Series study. The research shows that nearly three in ten U.S. households earning more than $150,000 now use AI to guide...

Virgin Atlantic Taps Infobip to Deliver Frictionless Passenger Journeys

Virgin Atlantic has partnered with Infobip to enhance the check-in process for passengers travelling from London Heathrow, making it smoother and more efficient. Using Infobip’s Moments engagement platform, the airline is driving up online check-in rates while easing pressure on...

OpenAI Plans New Safety Guardrails for ChatGPT Amid Rising Concerns

OpenAI has announced a new wave of safety measures for ChatGPT, aiming to better protect vulnerable users and strengthen safeguards for teens. The company said Tuesday it will begin routing sensitive conversations to its advanced “reasoning models,” such as GPT-5-thinking,...

Bills vs. Budgets: 56% of Americans Can’t Keep Up

New research from InvoiceCloud reveals that more than half of U.S. consumers (56%) have difficulty paying their essential monthly bills on time, while 28% report living paycheck to paycheck. Although 72% of people say they have some money left after...

From Stadium to Screen: 8×8 Deepens Partnership with Southampton

8×8 has renewed its sponsorship agreement with Southampton Football Club, extending the partnership with both the Men’s and Women’s First Teams through the 2025/26 season. Since first teaming up, 8×8’s contact centre and communications technology have played a key role in...

Australia Prepares for World-First Social Media Ban for Under-16s, But Challenges Remain

Australia is set to implement what has been described as a world-first social media ban for users under 16, coming into effect this December. The law requires platforms such as Facebook, Instagram, Snapchat, and YouTube to take “reasonable steps” to...

Accenture Expands Salesforce and Gen AI Strength with NeuraFlash Acquisition

Accenture is set to acquire NeuraFlash, a Salesforce and generative AI consultancy recognised for building “agentic” solutions that streamline sales, service, and field operations. The move will enhance Accenture’s Salesforce Gen AI and managed services offerings, while expanding its reach...

Gen Z Wants More Praise at Work 

Three out of four U.S. managers believe Gen Z employees crave more recognition than their older colleagues,  and not just for big wins. A new ResumeTemplates.com survey of 1,050 managers found that 76% say Gen Z workers expect more praise, while...