Author: Angelina Maksimovic

AI Meets Compliance: Precisely Redefines Customer Interaction in Regulated Industries

Precisely has announced new enhancements to its EngageOne customer communications suite with the rollout of advanced AI-driven features. These innovative capabilities aim to meet the evolving communication demands of heavily regulated industries such as banking, insurance, and telecommunications, while helping...

Cresta Elevates Customer Engagement with New Omnichannel AI Agent Features

Cresta has unveiled the latest enhancements to its AI Agent platform, allowing enterprises to automate even the most complex customer interactions while maintaining a natural, human-like experience. With these upgrades, Cresta delivers a unified omnichannel solution that bridges voice and...

Krisp Unveils All-in-One Voice AI Solution for Contact Centres

Krisp has launched its comprehensive Voice AI Platform to enhance agent performance and customer satisfaction. Introduced at CCW Vegas, this all-in-one platform seamlessly integrates multiple AI capabilities, including advanced noise cancellation, accent conversion, real-time interpretation, and agent support tools, into...

Ventrica Digital Simplifies Zendesk Deployment with a Human Touch

Ventrica has unveiled Ventrica Digital, a new division created to streamline and scale customer experience (CX) delivery for brands looking to enhance service without internal tech burdens. Designed for speed, empathy, and impact, Ventrica Digital provides a fully managed environment...

Scheduling Could Be Retail’s Most Expensive Blind Spot

In the high-pressure, margin-tight world of retail, success often hinges on something deceptively simple: having the right people, in the right place, at the right time. But according to the new report by Logile, most retailers are falling short of...

Parloa and Verint Partner to Redefine the Future of Hybrid Customer Service

Parloa has announced a strategic integration with Verint to bring together Parloa’s AI Agent Management Platform (AMP) and Verint’s robust CX Automation Platform, forging a path toward a blended workforce of AI and human agents.“This partnership allows customers to manage...

6 in 10 Americans Won’t Pay More Than 10% Extra Due to Tariffs 

According to new data from ESW, six in ten U.S. consumers say they won’t tolerate more than a 10% price increase due to tariffs. This shows the growing sensitivity to rising costs and a shift in how Americans expect retailers...

Observe.AI Brings Voice of the Customer to Every Corner of the Enterprise

Observe.AI has announced a major evolution of its GenAI Insights platform, equipping organisations with enterprise-wide access to the voice of the customer (VoC) like never before. This expansion transforms every customer interaction into actionable intelligence, delivered directly through intuitive AI...

The AI Engagement Paradox: Why Customers Still Crave the Human Touch

According to new research from SAP Emarsys, there is a widening gap between how consumer brands are leveraging AI and what customers actually desire from those interactions.“The best personalisation should feel invisible. People love it when a brand just gets...

Mastercard and PayPal Unite to Simplify and Personalise Payments with “One Credential”

Mastercard and PayPal have announced a new collaboration to deliver greater flexibility, personalisation, and simplicity at checkout. The two payment giants are joining forces to expand access to Mastercard’s recently introduced One Credential, a digital innovation that enables shoppers to...