Employee Feedback Isn’t the Same as Listening. Four EX Experts Explain the Difference

Nearly three-quarters of leaders believe feedback is acted on in their workplace, yet fewer than half of frontline workers agree. What actually breaks the link between listening and action? And what does closing that gap look like in practice? We...

Worker Confidence Fell for the First Time in Three Years – and Organisations Are Not Tracking It

Worker confidence is falling – both in AI and in organisations’ long-term outlook. But fewer organisations are tracking employee belief, leaving leaders in the dark about how their people actually feel about the future of work. ManpowerGroup’s 2026 Global Talent Barometer,...

Oracle Rejects Laid-Off Workers’ Petition – Some Lost Hundreds of Thousands in Unvested Stock

Oracle has reportedly rejected attempts by former employees to improve their redundancy terms, following a significant workforce reduction earlier this year. The failed public petition – signed by over 90 laid-off staff – has left those affected without the severance improvements...

TTEC Pauses 401(k) Match to Fund AI, as Corporate Benefits Rollbacks Spread

TTEC is the latest company to come under scrutiny for rolling back employee benefits – and this time it is retirement savings taking the hit. The global customer experience services provider has paused its 401(k) match for its 16,000 US...

The Role Nobody Wants: 85% of Employees Have No Interest in Becoming a Manager

The progression from individual contributor to manager used to be the dominant career aspiration. Not anymore. New research from Ipsos Karian and Box, published today, finds only 15% of non-managers think the people manager role looks appealing, raising concerns about the...

Your Employee Experience Roundup: Microsoft’s AI Findings, Deloitte’s Two-Tier Benefits Controversy, and ServiceNow’s Autonomous HR Push

This week’s big research drop is Microsoft’s 2026 Work Trend Index, with findings that point the finger at management for stalling AI progress. Deloitte is under scrutiny for a two-tier benefits decision that’s prompting wider questions about how organisations value...

Microsoft’s 2026 Work Trend Index: Manager Behaviour Is the Real Barrier to AI Adoption

Microsoft’s 2026 Work Trend Index, released this week — with research collaboration from Harvard Business School — provides strong evidence about something many EX and people leaders have been suspecting for a while now. That the bottleneck in AI adoption is the...

When Employee Onboarding Fails, Customers Feel It Too

Employee onboarding is arguably the most important moment to get right in the employee experience. Yet this is exactly the point where organisations are failing their people. And the problem is getting worse. Recent research from Qualtrics highlights a sharp decline...

Deloitte’s Two-Tier Benefits Cut: Smart Cost Management or a Signal About Who Matters?

Last month, Deloitte came under scrutiny for its plans to cut back on employee benefits for a group of workers in the US. From 1 January 2027, parental leave, annual paid time off, and IVF funding will be scaled back...

Your Employee Experience Roundup: The Profitability Paradox, Frontline Recognition, and Microsoft’s Buyout Dilemma 

It’s been a big week for WorkHuman, which dropped a new global study alongside two new product launches. Congratulations are in order to the finalists of the UK Employee Experience Awards 2026, announced yesterday. And there’s been some notably mixed...

UK Employee Experience Awards 2026: Finalists Announced

The UK Employee Experience Awards (UKEXA) 2026 finalists have been announced! And the shortlist reflects the breadth and ambition of employee experience work happening across the UK right now. From global healthcare and financial services to energy innovators and independent businesses,...

Job Catfishing Is on the Rise – and It’s an Employee Experience Problem as Much as a CX One

A new starter joins your organisation. After what felt like a promising interview process, they quickly realise that the job they accepted isn’t the job they are now doing. This is not a new problem, but recent data suggests it...