Skip to content
  • Advertise
  • About us
  • Categories
    • Customer Experience
    • Digital Experience
    • Employee Experience
    • Sustainability
  • CX Lore Podcast
  • CXM Review Magazine
  • Event Listing
  • In-house CX Masterclass
  • Industry Reports
Customer Experience Magazine
Subscribe to newsletter
Customer Experience Magazine
Customer Experience
Customer Experience Artificial Intelligence Customer service Digital transformation Customer engagement CX news US Retail uk AI tools
Employee Experience
employee experience Employee Engagement uk Employee development analytics Artificial Intelligence Customer Experience US Digital transformation Customer service
Digital Experience
Digital transformation Artificial Intelligence Customer Experience Customer service Retail digital experience Customer engagement US AI tools CX news
Sustainability
Sustainability Sustainable business agenda Retail Customer Experience UAE CX news Gulf Sustainability Awards Awards International Middle East uk

Subscribe

  • Customer Experience
  • Employee Experience
  • Digital Experience
  • Industry Reports
  • Event Listing

Author: Christopher Auer-Welsbach

By  Christopher Auer-Welsbach

February 04, 2021

A 3-step guide to giving your customer service agents more autonomy

It’s no secret that 2020 was a tough year for customer service agents. Increased workloads, heightened customer expectations, a global shift to remote work. Unfortunately, most of these challenges have spilt over to 2021, as more and more companies realise...

employee retention strategies
By  Christopher Auer-Welsbach

December 16, 2020

Gamification: employee retention strategies in customer service

It’s no secret that employee retention is one of the largest operational issues facing companies around the world. From profitability to workplace morale and service quality, a high staff turnover rate can be detrimental to all aspects of a business.As...

Inform. Inspire. Include.
A free way to improve your business.

Contact Information

For general inquiries, advertising and partnership information:
vuk@awardsinternational.com
Tel: +17194807062
jana@cxm.co.uk
Tel: +44 (752) 064-4049



    Awards International Limited
    Company number: 6707388

    Acacia Farm, Lower Road, Royston, SG8 0EE, UNITED KINGDOM

    About us

    • CXM Review
    • CX Lore Podcast

    Awards

    • UK Customer Experience Awards
    • UK Employee Experience Awards
    • UK Digital Experience Awards
    • US Customer Experience Awards
    • Turkey Customer Experience Awards
    • Gulf Customer Experience Awards
    • International Customer Experience Awards