Skip to content
Customer Experience Magazine
Login
  • Contact Us / Advertise
  • SUBSCRIBE
Customer Experience Magazine
Customer Experience
Customer Experience Artificial Intelligence Customer service Digital transformation Customer engagement CX news US Retail uk AI tools
Employee Experience
employee experience Employee Engagement uk Employee development analytics Customer Experience Artificial Intelligence US Digital transformation Customer service
Digital Experience
Digital transformation Artificial Intelligence Customer Experience Customer service Retail Customer engagement digital experience US AI tools CX news
Sustainability in CX
Sustainability Retail Customer Experience Sustainable business agenda UAE CX news Gulf Sustainability Awards Awards International US Middle East

Subscribe

CXM Training Resources Events CXM Review

Inform. Inspire. Include.

A free way to improve your business.

  • image/svg+xml Discover
    • image/svg+xml Customer Experience
    • image/svg+xml Employee Experience
    • image/svg+xml Digital Experience
    • image/svg+xml Sustainability in CX
  • image/svg+xml CX News
  • image/svg+xml CXM Review
  • image/svg+xml CX Masterclass
  • image/svg+xml Resources
  • CX Lore Podcast
  • image/svg+xml About us

Author: Eytan Hattem

A paper plane showing the CX programme route
By  Eytan Hattem

April 21, 2021

Back to basics: Tips for building a successful CX programme

Going back to the basics when building a CX programme sometimes seems like a necessary step for creating a successful strategy. It’s also essential for those looking to compose such a programme for the first time.Whether you are a CX...

0
(0)

Share on Facebook

Share on Twitter

Share on LinkedIn

Copy URL to Clipboard

A group of people making a customer journey map
By  Eytan Hattem

August 03, 2020

Keeping Experience in Mind: The Neuropsychology Behind Customer Journey Maps

Brands are often missing one key piece of data that will bring them the greatest customer benefits.Typically brands know the age, gender, spend, location, online duration time, and basket contents of their customers. This is useful transactional information – but...

5
(1)

Share on Facebook

Share on Twitter

Share on LinkedIn

Copy URL to Clipboard

An image showing people working on their comupters
By  Eytan Hattem

July 30, 2020

Living the Change: Continuous Transformation in the Experience Economy

We are living in non-linear times. In the past, we had enough time to learn and analyse events, in order to initiate actions in the present that will secure our future.Today, the problem is that when you try to learn...

0
(0)

Share on Facebook

Share on Twitter

Share on LinkedIn

Copy URL to Clipboard

Inform. Inspire. Include.
A free way to improve your business.

Customer Experience Magazine is the online magazine packed full of industry news, blogs, features, reports, case studies, video bites and international stories all focusing on customer experience.



    Connect with us on social media

    Contact us

    Contact Information

    For articles submissions reach out to our Editors:
    greg.wilson@cxm.co.uk

    For general inquiries, advertising and partnership information:
    vuk@awardsinternational.com
    Tel: +17194807062
    jana@cxm.co.uk

    Awards International Limited
    Company number: 6707388

    Acacia Farm, Lower Road, Royston, SG8 0EE, UNITED KINGDOM

    • Terms and Conditions
    • Privacy Policy

    Customer Experience Magazine @ 2024

    UK Trademark UK00002648900   
    EUIPO Trademark 018131832