Author: Geoff Spick

Top 5 niche skill requirements in a CX or support role

In the world of creative or knowledge-based job descriptions, there can be the odd demand that stands out or seems overly niche. But when it comes to customer experience or support, things can take a turn for the unusual and...

Netflix price rise email is a crass CX fail

Last Friday, Netflix sent a “Price update coming soon” email, announcing its latest cost increases to UK customers. The price increase isn’t the issue for many, although customers will always grumble. However, the content and tone of the email seem...

RingCentral boosts the customer comms experience with an AI receptionist

The rise of AI in every facet of business continues with a new AI-powered receptionist. RingCentral’s AIR helps SMBs maintain good communications for a positive customer experience. It helps eliminate missed calls, and can boost business outcomes and ensure...

Support employee needs in the work-from-home conflict

Employees face confusion over ever-changing work-from-home or return-to-office demands. Offering a practical and balanced approach can save companies from operational chaos and an unhappy workforce, wherever they are located.  The work-from-home debate rages on When the Mayor of London weighs in on...