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Author: Jay Gupta

An illustrated image showing the AI implementation process
By  Jay Gupta

September 23, 2022

AI implementation: overcoming the barriers to success 

The strategic value of artificial intelligence (AI) is widely recognised by customer experience (CX) leaders worldwide. However, AI implementation in the contact centre appears to have slowed over the last year. Why the disconnect?  Recent Talkdesk research explores why CX leaders...

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