Author: Hazel Raoult

Reimagining Healthcare CX: The Role of Technology in Elevating Patient Journeys

Healthcare customer experience (CX) refers to the quality of a patient’s journey throughout their medical treatment with various care providers. A patient interacts with multiple institutions and organizations while receiving healthcare services, such as hospitals, pharmacies, and telehealth companies. The CX...

How OKRs boost employee experience and engagement

Objectives and key results (OKRs) are essentially a goal-setting framework. In companies like Google and LinkedIn, teams and individuals have used this framework to set challenging, ambitious goals with measurable results.OKRs consist of an ‘objective’ that is a clearly defined...