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Author: Ian Stokol

By  Ian Stokol

January 04, 2021

CX-iness – What Is It and How Do You Get It? part 2

 “Love is like a rubber ball. You can drop it a few times before it loses its bounce. Trust, on the other hand, is like a glass ball…” – AnonEngaging your customers with CX-iness depends on how well you orchestrate...

By  Ian Stokol

December 22, 2020

CX-iness – What Is It and How Do You Get It?

An old flame once said to me, “If you can’t be beautiful at least be interesting”. At the time it hurt, but it got me thinking about what makes us attractive. Many decades later, as a CX professional, I ask:...

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