8×8 Engage Globally Available for Frontline Teams, Following Positive Uptake

8×8 has expanded the general availability of its Engage platform for frontline teams across all of its channels and channel partners worldwide. The customer experience platform provider also pointed to strong early adoption figures, which are going hand in hand...

Adobe CEO Steps Down as Record Results Fail to Calm Investors

Adobe chief executive Shantanu Narayen announced his departure on Thursday, the same evening the software giant posted record first-quarter results. The news landed against an already difficult backdrop, with the stock down around 23 per cent in 2026 amid persistent...

RingCentral Launches AIR Pro Agentic AI Platform at Enterprise Connect

RingCentral has unveiled AIR Pro (AI Representative), a ‘voice-first’ AI platform designed to handle customer interactions end-to-end. Announced at Enterprise Connect, where UC, CX and AI strategy converged this week in Las Vegas, it represents a major step beyond conventional...

CallMiner’s AI Classifiers Now Include Automatic Sentiment Analysis

Customer experience platform CallMiner has unveiled a package of new and enhanced AI capabilities designed to give organisations a clearer picture of what is happening across their customer interactions. Central to the announcement is an expanded set of advanced AI...

NiCE Puts Agentic AI into Action Across CXone and Cognigy

For many enterprises, the AI promise has run ahead of reality. Research shows that while 98 percent of contact centres use AI, 61 percent report handling harder conversations as a result, a sign that deployment alone does not guarantee outcomes....

Copilot Cowork Delivers Anthropic Technology in Microsoft Clothing

Most people have used an AI assistant to draft a message or find a document. But according to Microsoft, that kind of help is just the beginning. The company has launched Copilot Cowork, a tool designed to go beyond answering...

UK Regulator Reminds Businesses: Consumer Law Still Applies to AI Agents

The UK’s Competition and Markets Authority (CMA) has published new guidance making clear that consumer protection law applies in full when businesses deploy AI agents, and that companies will be held responsible for what those agents do. The CMA assures it...

Adobe and MLB Team Up to Knock Fan Experiences Out of the Park

Adobe and Major League Baseball have announced a major expansion of their multi-year partnership, placing artificial intelligence at the centre of how the sport connects with its fans. The deal positions Adobe as the official Presenting Sponsor of MLB Opening...

Talkdesk Brings AI Scheduling to Healthcare’s Front Line

Booking a hospital appointment sounds simple. But behind the scenes, the coordination involved in matching patients, clinicians, labs, pharmacies, and equipment in the right sequence is anything but straightforward. When that process breaks down, the consequences ripple outwards fast. Now,...

How Generative UI Could Meet Rising Employee Expectations

Consumer AI has raised the bar. Employees who use tools like ChatGPT or Gemini at home now sit down at their work computers and feel the gap immediately. According to a recent article by Jonathan von Rüden, Chief AI Officer...

AgentPass Becomes Paz.ai, Betting on the Agentic Commerce Wave

When a company changes its name, it is making a statement about where it believes the market is heading. AgentPass has done exactly that, rebranding as Paz.ai to focus squarely on agentic commerce. It is a bold move. The question...

Perceptyx Acquires Lyceum AI to Bridge the Employee Learning Gap

Organisations pour more than $400 billion every year into learning and development, The Josh Bersin Company research found, yet the systems that track how employees are doing and the systems designed to help them grow have rarely synced up with...