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Author: Jamie Thorpe

By  Jamie Thorpe

November 24, 2020

Money Talks or Budget Walks: Delivering a Return on CX Investment

The world has changed in 2020. In addition to COVID-19, we have seen seismic changes in the way consumers behave, and the extent to which companies and their ethics are being put under the microscope. The desire to examine, interrogate...

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By  Jamie Thorpe

June 05, 2019

Setting the Bar for AI/Customer Interaction

The Barbican’s newest exhibition, AI: More than Human, is an artistic exploration of the possibilities that modern technology presents, examining the diverse potential of artificial intelligence (AI).  A particularly striking installation is MakrShakr, a robotic bartender which can mix cocktails for...

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By  Jamie Thorpe

February 15, 2019

Getting Less From Your Research? Time for a Feedback Health Check

There’s no doubt about it – we’re seeing an epidemic of survey fatigue, and consumers and businesses are both suffering.     A third of people will walk away from a brand they love after one bad experience – and that...

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Customer Experience Magazine is the online magazine packed full of industry news, blogs, features, reports, case studies, video bites and international stories all focusing on customer experience.



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