Skip to content
  • Advertise
  • About us
  • Categories
    • Customer Experience
    • Digital Experience
    • Employee Experience
    • Sustainability
  • CX Lore Podcast
  • CXM Review Magazine
  • Event Listing
  • In-house CX Masterclass
  • Industry Reports
Customer Experience Magazine
Subscribe to newsletter
Customer Experience Magazine
Customer Experience
Customer Experience Artificial Intelligence Customer service Digital transformation Customer engagement CX news US Retail uk AI tools
Employee Experience
employee experience Employee Engagement uk Employee development analytics Artificial Intelligence Customer Experience US Digital transformation Customer service
Digital Experience
Digital transformation Artificial Intelligence Customer Experience Customer service Retail digital experience Customer engagement US AI tools CX news
Sustainability
Sustainability Sustainable business agenda Retail Customer Experience UAE CX news Gulf Sustainability Awards Awards International Middle East uk

Subscribe

  • Customer Experience
  • Employee Experience
  • Digital Experience
  • Industry Reports
  • Event Listing

Author: Jason Hemingway

By  Jason Hemingway

March 06, 2020

Pre-empting Consumer Intent With a Truly Customer-Centric Approach

Customer-centricity has been the CX and marketing industry promise of the past decade. It has been hailed as the crucial ingredient to generating lasting loyalty because it is a fundamental shift in the way businesses view their customers, and indeed how...

By  Jason Hemingway

December 19, 2018

CX in 2019: What to Expect as new Trends Emerge

“We put our customers at the heart of what we do!” This was the war cry of 2018 from the marketing community. Marketers and CX practitioners claimed that a customer-centric approach was their key focus. However, a recent Forrester Opportunity Snapshot...

Inform. Inspire. Include.
A free way to improve your business.

Contact Information

For general inquiries, advertising and partnership information:
vuk@awardsinternational.com
Tel: +17194807062
jana@cxm.co.uk
Tel: +44 (752) 064-4049



    Awards International Limited
    Company number: 6707388

    Acacia Farm, Lower Road, Royston, SG8 0EE, UNITED KINGDOM

    About us

    • CXM Review
    • CX Lore Podcast

    Awards

    • UK Customer Experience Awards
    • UK Employee Experience Awards
    • UK Digital Experience Awards
    • US Customer Experience Awards
    • Turkey Customer Experience Awards
    • Gulf Customer Experience Awards
    • International Customer Experience Awards