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Author: Keren Lerner

By  Keren Lerner

April 05, 2018

The Age of the Digital Dinosaur is Over

You’re in business. You’ve been in it long enough…no longer do you have to do quite so much sales and hustling.  While you’re a professional who knows what they are doing, the new world of business can often seem a little trickier...

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By  Keren Lerner

August 08, 2017

Listening to the Employee Voice

In a Google-first world, an out of date, bland or generic website can be a very significant business liability. While the positives of any website are easy to track – in the form of inbound enquiries, low bounce rates and even...

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By  Keren Lerner

December 30, 2016

5 Social Media Resolutions You Should Be Making for 2017

Silence on social media is no longer an option. Every year, finding a business that isn’t on social media becomes less and less likely, probably because so many of us have accounts for personal use, too. Social media is fun...

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Customer Experience Magazine is the online magazine packed full of industry news, blogs, features, reports, case studies, video bites and international stories all focusing on customer experience.



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