Cisco Live 2026: Cisco Unveils Unified Workforce Engagement Management Suite for Empowering Human and AI Agents

Cisco has launched a new Workforce Engagement Management (WEM) suite for Webex Contact Center, bringing workforce management, quality management, performance management, AI assistance and onboarding into a single platform designed to manage both human and AI agents. The announcement, made at...

Weave Bets on Healthcare AI That Can Remember: New Receptionist Aims to End Fragmented Patient Conversations  

Healthcare communications specialist Weave has unveiled a new Omnichannel AI Receptionist built on Google Cloud’s Gemini Enterprise Agent Platform, illustrating the company’s latest move to automate front-office operations while attempting to preserve the personal touch patients still expect. The announcement comes...