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Author: Lucy Klinkenberg-Matthews

A vector tree shows the most important points in delivering sustainability in communications.
By  Lucy Klinkenberg-Matthews

June 10, 2021

Delivering CX and sustainability in communications

Customer experience (CX) and sustainability are agenda-topping priorities for many enterprises today, not least because of their influence on customer acquisition and loyalty. When it comes to customer communications, Lucy Klinkenberg-Matthews, Head of Sustainability for Paragon Customer Communications (PCC), explains...

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