Author: CXM Editorial

This week in CX: Qualtrics, Optimizely, and Serena Williams’ marketing campaign

Happy Friday! We’re bringing you the latest roundup of industry news. This week, we’re looking at new research into the cost-of-living crisis, contact centre issues, and Qualtrics’ new solutions to directly help those contact centre problems.  Key newsOn September 19th, Feedspot...

This week in CX: Kantar, Sabio, and Vodafone

Happy Friday! We’re bringing you the latest roundup of industry news. This week, we’re looking at customers fleeing businesses with slow-to-act commerce experience, Kantar’s BrandZ Most Valuable UK Brands 2022 report, and Reputation’s automotive report revealing new trends and customer attitudes. Key...

This week in CX: Medallia, HubSpot, and Spotify

Happy Friday! We’re bringing you the latest roundup of industry news. This week, we’re looking at Medallia’s integration with Salesforce, a new product launch by Forsta and Spotify, and new research from inriver about what really drives customer loyalty in the cost-of-living...

Building infrastructure for unstructured data analysis with Dmitry Isupov, Co-founder at Chattermill

Today on CX Lore, we talked with Dmitry Isupov – the co-founder at Chattermill. With a background in mathematics and data analysis, Isupov is fantastic to explain the role of a data analyst in CX. We discussed the essential skills...

Harnessing AI for next generation customer experience 

There’s no secret to what consumers want when they interact with brands. That is – convenience and speed. The brands that delight customers are those that have easy, fast, and smart self-service. Now AI that is purpose-built for customer experience (CX)...

Real talk 2.0: join us on October 4th for an interactive CX day celebration

Did you know that this year’s CX Day will mark 10 years of this global celebration? CX practitioners across the globe will once again raise a glass and celebrate efforts invested in improving products and services.As a leading CX magazine,...

This week in CX: Reputation, Salesforce, and Qualtrics  

Happy Friday! We’re bringing you the latest roundup of industry news. This Friday, we’re looking at new Gartner research, the upcoming launch of Starbucks Odyssey, latest updates by Reputation, and what to expect from the partnership between Sprout Social and Salesforce.  Key...

The 2023 edition of the US Customer Experience Awards is open for entries 

We are delighted to announce the start of the US Customer Experience AwardsTM ’23, a premium awards program celebrating top results and achievements in CX across the United States. As of September 12th, the second annual edition of USCXATM is...

Survey reveals consumer expectations heightened as a result of inflationary price hikes

A survey of over 2,000 working age adults has revealed that the perceived standard of UK customer service is slipping in the wake of record inflation. Close to half (41%) of the respondents questioned by People 1st International said that...

Gartner outlines six trends driving near-term adoption of metaverse technologies

Six trends are driving the use of metaverse technologies today and will continue to drive its use over the next three to five years, according to Gartner, Inc.Marty Resnick, VP analyst at Gartner said that while widescale adoption of metaverse technologies is more than...