Author: CXM Editorial

Agentic AI among the top trends set to dominate 2025

Artificial intelligence is entering a new phase of rapid growth, with technologies like agentic AI and enterprise-scale automation set to transform industries in 2025. A new report from Frost & Sullivan reveals the top 10 AI-driven opportunities that will shape...

VergeSense unveils Infinity, an AI-powered sensor that tracks every inch of your office

Occupancy intelligence provider VergeSense has launched Infinity, an AI-powered occupancy sensor designed to monitor office spaces with extreme precision. With a decade of battery life, real-time space tracking, and a carbon footprint 25 times lower than traditional sensors, it promises...

Too polite to talk pay? How Brits avoid salary discussions 

In a nation where 71% of job adverts now include salary details, only 16% of Brits are willing to discuss their earnings with colleagues. Despite the UK leading Europe in salary transparency, new research from Indeed reveals that the British...

Merit, wages, and workforce changes: the hiring debate heats up

Businesses face pay structure adjustments amid a minimum wage hikeFrom 1 April 2025, the UK’s national living wage rises to £12.21 per hour for over-21s, with similar increases for younger workers. HR insight firm Brightmine reports that nearly 60% of...

Sky making 2,000 UK contact centre workers redundant as all-AI CX looms

Sky’s commercial business across TV content, broadband and mobile continues to pop out all sorts of exciting news. This week saw it start to dabble in the digital shorts market (a massive trend in Asia) that could change viewing habits...

Telecom Egypt taps Truecaller to combat unwanted calls

Telecom Egypt, the nation’s primary telecommunications provider, has partnered with Truecaller, the global frontrunner in caller ID and spam protection, to elevate user experiences through enhanced security and personalisation.In today’s world, where uncertainty looms over answering unknown calls, businesses are...

TTEC unveils digital sales model to transform healthcare CX 

TTEC Holdings has introduced a blended healthcare digital sales model to provide scalable, cost-effective, and highly personalised sales solutions for healthcare organisations.This new model operates on a shared technology platform, allowing healthcare providers to optimise digital sales operations while maintaining...

Retail bank customer satisfaction defies gloomy economic forecast, survey shows

The banking sector faces unprecedented challenges in an era marked by economic uncertainty and shifting consumer priorities. In a surprising twist, retail bank customer satisfaction has surged, defying the gloomy economic forecast that has seen consumer financial health, total deposits,...

Smart glasses to drive the AI consumer experience

AI might be all the rage, but for consumers, the benefit is hampered in the real world by a lack of visibility into our environment, something that smart glasses could solve. Few of us are willing to roam the streets...

EasyPark puts AI in the driver’s seat with Google Cloud deal

EasyPark Group, a provider of digital parking and mobility solutions, is upping its AI ambitions by striking a major partnership with Google Cloud to fuel its global expansion and enhance operational efficiency. The firm is dedicated to simplifying urban mobility,...