Author: CXM Editorial

New Research Reveals a Boost in Email Engagement Over the Last Five Years

Newly published research by the Data & Marketing Association (DMA) and Pure360 reveals an overall improvement in email engagement over a five-year period. Among the metrics measured, click-to-open rates have risen by 12 percent on average since 2015 while email delivery...

Free Webinar: Building Trust and Permission with Remote Teams

An upcoming webinar will discuss the importance of trust in organisations and different ways of adapting to the current climate with reinvented leadership styles. Hosted by Awards International in partnership with BlueSky and Capita, the free webinar will take place on...

Bringing Home the Bacon: Bespoke Mail Order Butchery for the Modern Age

Scotland-based butcher Donald Russell has been a highly successful mail order butchery service for almost half a century, supplying specialist grass-fed beef and lamb as well as top-quality frozen produce to consumers and leading restaurants across the UK. Their reputation...

How to Improve CX In The Middle Of The COVID-19 Crisis

All of a sudden, the whole world is focused on the COVID-19 pandemic, and that includes your customers. Should you review and change your customer experience (CX) efforts in response? Yes. Many of the specifics vary by industry, but here...

CX Online Masterclasses: Learn from Home!

In partnership with world-renowned CX specialist Ian Golding, we have an exciting announcement to make.  Ian will be running a series of Online Masterclasses, giving you CX tips of the highest quality, all from the comfort of your own home!  The two-day...

Refresh Your Skills at Freshworks Online Summit

CRM software specialists Freshworks is bringing together a community of experts in Customer Experience and IT solutions for an incredible one-day online summit. The Refresh Connect summit is set to take place on March 12 and will feature speakers from across...

Adobe Report Links CX Focus to Higher Business Growth

Focusing on Customer Experience directly leads to higher business growth, reveals Adobe’s 2020 Digital Trends.  According to the study, UK brands leading in CX were three times more likely to exceed their 2019 business goals. It was also found that those leading in CX...

TTEC Announces Pega Partnership for Contact Centre ‘Transformation’

Digital CX technology and services company TTEC has announced a strategic partnership with software firm Pegasystems, Inc, to offer clients “industry-leading digital transformation solutions” to optimise Customer Experience within their contact centres.  With the partnership, Pega’s intelligent automation and customer engagement suite, combined...

Sure-Fire Tips to Improve Your Customer Experience Today!

Customers are truly the heartbeat of any business – treat them well, and the rest of your business ticks. Treat them otherwise, by failing to satisfy their pain points, and they have no problem bad-mouthing your brand. And guess what –...

How IBM Brought Live Data to Life at Wimbledon

2019 was a milestone year for IBM, marking its 30th year as official supplier of information technology and consultant to the All England Club and The Championships, Wimbledon. Wimbledon is the long-standing jewel in the crown of IBM’s live projects. Every...