Author: CXM Editorial

The Power of Asking Why

At November’s Lisbon Web Summit, SurveyMonkey CEO, Zander Lurie presented a keynote speech on ‘The Power of Asking Why’. Zander revealed SurveyMonkey’s latest research on how curiosity is driving business innovation and why curiosity is the next big thing for leaders...

Bank Begins AI Service on App

Bank of Scotland has incorporated AI into its new mobile customer service. A new virtual assistant is being made available for iPhone users who download the bank’s app. The AI bot has been trained to answer common questions from customers, with...

iPhone X Factor

The new Apple iPhone is in the centre of attention, with reviews coming in thick and fast. Here is an overview of the long-awaited iPhone X, which – even with just a few months left in the year – is set...

Create Product Photography Customers will Love

As an online business, it’s crucial that your product photographs are outstanding, to encourage browsers to buy. Perceived value of your products and the trustworthiness of your business will often lie in the quality of your web design, which includes high-quality,...

Survey Finds less Than Half of Customers Satisfied with CX

Conduent, a company which helps organisations improve correspondence with their clients, has conducted a Customer Experience study focussing on the UK, Netherlands, Germany, and the US.  They found that 47 percent of customers surveyed are not satisfied with the Customer Experience...

Hales’ Heroes & Villains

Awards International Chairman Don Hales returns for more biting observations on Customer Experience. In the Don’s sights this week are one of the UK’s handiest stores for home improvement, and a Greek restaurant that would have you smashing your plates…for all the...

Employees ‘Embarrassed’ by Starting Salaries

Satsuma Lender has conducted a survey showing almost half of graduates (46 percent) are embarrassed by their current salary.  Nearly 500 graduates were quizzed, and Satsuma compared what they expected their salary to be and what their actual salary is based...

Experience ’17: Still Time to Book

Medallia’s two-day Customer Experience Conference: Experience ’17 will take place in Tobacco Dock in London on November 7 – 8. Medallia is a leader in Customer Experience management, and this event is aimed at redefining brands’ CX journeys. It’s a great...

Survey Reveals Fears Among European Talent Leaders

A survey of 400 talent leaders in seven European countries has highlighted 42 percent of talent leaders think the shortage of specific skills is the biggest challenge facing their talent acquisition strategy, which is affecting productivity and profit. 29 percent of...

Brewdog: How Beer Trailblazers Keep Employees Happy in the Doghouse

In 2007, James Watt and Martin Dickie teamed up in a bid to rid the world of bland, monolithic beer and they started home brewing in their garage. BrewDog was born, with the aim to revolutionise the beer industry and...