Author: CXM Editorial

Stop Being “Customer Focused”. Be “Customer Value Focused” Instead!

Almost everyone in business will be familiar with the powerful reasons for being concerned about reducing the customer churn rate – because it is far more expensive to gain a new customer than it is to keep an existing one....

The DCMS Is Launching A New Cyber Security Innovation Centre in The Capital

The UK government’s continued push into cyber security innovation is to be boosted by the development of a new innovation hub in London that will meld the city’s tech pedigree with its cyber security expertise. The new centre will complement the...

Excel London Hospitality Partners with Preoday to Offer Convenient Food for Exibitors

ExCeL London Hospitality, the official catering partner for ExCeL London, is working with technology provider Preoday to offer mobile and online ordering of food for exhibitors at the venue. Recognising that time spent away from their stands is precious, this new innovation...

Tesco Takes on Amazon with Same-day Delivery Across UK

Tesco is launching a same-day delivery service across the UK to compete with online retail giant Amazon. The UK’s biggest supermarket chain already allows customers in London and the South East to order groceries for same-day delivery. Now it says it will...

EXTENDED READ: ‘Anyone But British Airways’: Turbulent Times at The Nation’s Flag Carrier

Buffeted by computer meltdowns, strikes and — gasp! — the end of free G&Ts, can “the world’s favourite airline” soar again? James Anderson used to look forward to jetting off every July or August on British Airways. Like many of us,...

Amazon Has Started Moving Staff Into a Huge New London Office with Enough Space for Over 5,000 People

Amazon staff have started moving into a huge new London office, according to one of the company’s executives. The Seattle-headquartered tech giant announced the new 15-storey office in September 2014, saying it was necessary to support its continued growth in the UK. Bill Burkland,...

Unemployment in The UK Is Now So Low It’s In Danger of Exposing The Lie Used to Create The Numbers

Government statistics put unemployment in Britain at just 4.5% — a record low not seen since the 1970s. But the real rate of unemployment is four times that. We walk you through the evidence that shows why official unemployment numbers are so...

5 Android Apps You Shouldn’t Miss This Week! – Android Apps Weekly

Welcome to the 201st edition of Android Apps Weekly! Here are your headlines from the last week: Google Duo passed the 100 million downloads mark this week. Google announced that the app has doubled its user base as well. We know it’s...

10 Social-Media Marketing Strategies for Companies

Businesses worldwide have shifted focus to gathering customers on their social media platforms rather than their websites. Social media is crucial to the success of any company’s digital marketing strategy. Despite this, brands of all kinds and sizes are not using this tool to...

The Brexodus Has Begun as Over Third of EU-staffed Businesses Say Workers Have Left Due to Brexit

New figures released by the London Chamber of Commerce and Industry have suggested that the exodus of EU workers from the capital as a result of Brexit may already have begun much earlier than anyone anticipated. In a poll for the...