Author: CXM Editorial

The Gulf Customer Experience Awards

The Gulf Customer Experience Awards, hosted by Awards International UAE, is the biggest celebration of CX in the Middle East and beyond, with the next awards finals taking place in Dubai next January. As Customer Experience continues to be the key...

The UK Customer Experience Awards: A Decade of Excellence

Entries are now open for the UK Customer Experience Awards, which in 2019 is celebrating its tenth year of recognising and rewarding the very best customer-centric organisations in Britain. Click here for details on how to enter and take advantage of...

Judging Your Firm’s Customer Experience Through Retail Audits

Do you want to grow your business? Well, if your answer is yes, then you need to understand a simple rule: most products are just commodities for users. If the product addresses the issue of the customers, then two different...

Free Webinar: Brand Messaging With Burger King and Millennium Hotels

Nearly two-thirds of Millennial and Gen Z consumers express a preference for brands that have a point of view and stand for something. As customers demand a more personalised and meaningful relationship with the brands of their choice, it is...

Gift Cards: Can They Save Bricks & Mortar Stores?

The average UK consumer spends £41 more than the original value of their gift card, according to a new study. The UK Prepaid Consumer Insights Study released by First Data found that 34 percent of consumers visit a store they would not...

Case study: Data-Driven Organisational Development Based on Employee Feedback

It’s no news that satisfied employees are one of the pillars of a successful company, but what makes an employee happy and motivated? How do we know which processes are working well and which ones are criticised? What are the...

A Debt map of Britain

While Japan may have the world’s highest debt to GDP ratio of 223.8 percent, the UK has also seen this number rise exponentially in the last 25 years. Estimated at just 29% during the first quarter of 1993, this peaked...

Millennials: Expectations and Conflict in the Workplace

Millennials have been dubbed the most ‘impatient generation’ in the workplace, with over 90 percent wanting ‘rapid career progression’. Almost 70 percent of employers believe that this level of ambition and desire is the leading cause of conflict between generations –...

International Currency Provision Rises Among Retailers as Brexit Looms

Analysis of the UK’s top 250 retailers has found a 19 percent year-on-year increase in the number of brands offering the option to pay in international currency. The figure forms part of an annual performance index carried out by leading ecommerce and digital...

The CX Professional Masterclass: ‘A Milestone in my Career’

The Customer Experience Professional Masterclass led by international CX consultant and author Ian Golding, is going from strength-to-strength in 2019 with more satisfied participants than ever. The two-day class – which is followed by an opportunity to take the CCXP exam following...