Author: CXM Editorial

Europe fast-tracks digital transformation across key industries

Europe is accelerating its adoption of digital engineering innovations faster than any other region, according to the newly released Information Services Group (ISG) report. As more industries scale their Industry 4.0 initiatives, European enterprises are blending physical and digital capabilities...

IntelePeer supercharges voice AI with lightning-fast real-time capabilities

Conversational AI provider IntelePeer is amping up automated conversations with the launch of its next-generation voice AI capabilities. The end-to-end conversational AI platform provider has rolled out new technology designed to make real-time verbal interactions smoother, smarter, and far more...

Asian American consumers lead shifts in streaming, shopping, and sport

According to Nielsen’s new report, Asian American, Native Hawaiian, and Pacific Islander (AANHPI) consumers are becoming a major force reshaping digital commerce, media, and beauty. As of January 2025, streaming captured 53% of Asian Americans’ total TV time—an increase from...

Speed sells, but trust closes the deal at European checkouts

European shoppers are getting impatient at the virtual checkout, but not at the cost of safety. New research from financial technology firm payabl. reveals that over half of online consumers are ready to switch to newer payment methods, provided they’re...

Shaping a safer future: European efforts to bolster confidence, workplace standards, and online safety

UK to enforce online safety measures for children starting in JulyStarting July 25, as part of the Online Safety Act, UK social media platforms and internet services will be legally required to block children’s access to harmful content or face...

Holograms for retail on the rise to boost CX

Big ticket retailers are always on the lookout for fresh marketing attractions to lure customers. Holograms have been a powerful focal point for decades, but have improved in quality and realism in recent years thanks to lighter, brighter technology.Proto Hologram...

BCN rolls out cloud-based call centre to supercharge customer engagement

BCN has announced the launch of its latest innovation—the BCN Cloud Voice Call Centre. Built with flexibility, security, and performance in mind, the new platform is designed to help businesses replace outdated call centre systems with a powerful, all-in-one solution...

Fullpath and Urban Science partner to drive smarter customer retention strategies

Fullpath and Urban Science have partnered to harness real-time lost sales data, enabling dealerships to improve customer retention and drive smarter, more targeted marketing strategies.“This intelligence enables dealers to immediately recognise when a lead has purchased elsewhere, enhancing a dealer’s...

AI agents drive higher conversion rates and revenue

With the experimental phase of AI agents and chat over for many firms. Businesses expect to see some ROI on their ecommerce trials and deployments. And the data is showing some strong results. Insights from sales-bot vendor Rep A confirms...

Calabrio ONE brings AI to the heart of the contact centre

Calabrio has rolled out a new wave of AI capabilities within its Calabrio ONE suite. These enhancements streamline daily operations, boost agent morale, and foster outstanding customer experiences. By integrating smarter automation and deeper analytics, Calabrio aims to eliminate common...