Author: CXM Editorial

HubSpot expands Breeze Customer Agent across entire platform

HubSpot has revealed a major expansion of its AI strategy by announcing that Breeze Customer Agent, one of its most advanced AI agents, will be available to all Pro and Enterprise customers starting June 2, 2025. This rollout spans every...

Americans say ‘yes’ to branded calls, ‘no’ to unknown numbers

As robocalls and phone scams continue to rise, a new Transaction Network Services (TNS) survey reveals that most Americans now want businesses to clearly identify themselves when calling. According to the study, conducted with Kantar, 76% of U.S. adults say...

Reducing employee turnover with AI-powered sentiment tracking

How happy and engaged are your staff? Cheerier in the better weather? Worried about the economy? Do you ask them? Or, is that vital sentiment metric left in the ether?One company, among the many worried about employee turnover, that did...

This week in CX: major moves in food delivery and customer loyalty

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news.This week, we’ve explored key developments, including DoorDash’s £2.9 billion acquisition of Deliveroo, AWS’s move to modernise contact centres, and how few UK firms are prepared for upcoming...

Quantum AI: The trend businesses love but don’t quite get

Quantum AI is gaining traction among business leaders, with 62% of respondents in a new SAS survey reporting they are either investing in or actively exploring the technology. The findings suggest growing momentum around quantum computing as the next frontier...

TELUS Digital & Sumsub partner to combat AI-era fraud and meet global compliance demands

TELUS Digital Experience (TELUS Digital) has expanded its collaboration with Sumsub, bringing Sumsub’s robust identity verification and compliance tools to TELUS Digital’s enterprise clients across sectors where trust and regulatory precision are paramount.Having integrated Sumsub into its internal operations since...

Sports fans feel more in the game with Interprefy

The burgeoning international sports scene has seen many events transcend the English language. From cycling, motorsports and tennis in the Middle East to team sports and snooker in Asia, there is a growing need for understanding and feeling part of...

Retailers get a one-week tariff response plan with First Insight’s new AI strategy

As shifting tariffs disrupt global supply chains and squeeze retail margins, First Insight is offering a rapid-response strategy designed to help retailers regain control, within just one week.The company, which specialises in turning consumer feedback into predictive retail decisions, has...

Talkdesk Express provides small businesses with big-league customer service tools

Talkdesk has introduced Talkdesk Express, a solution tailored specifically for small businesses. Designed to remove the traditional roadblocks of cost and complexity, Talkdesk Express enables smaller teams to deliver customer service that rivals even the largest enterprises, without the overhead.According...

Infobip powers new digital pit lane for Haas F1 fans

The MoneyGram Haas F1 Team has signed a multi-year deal with cloud communications giant Infobip, aiming to turn the traditional race-day experience into something far more interactive: think real-time chats, personalised updates, and AI-fueled insights delivered straight to fans’ phones.Unveiled...